Change Consultant

Contract: Permanent, full-time

Location: Hybrid, with 1–2 days per week in our Bristol or Manchester office, plus travel to partner sites as required

The opportunity

We are looking for an Analyst to join our Change practice and support the successful delivery of transformation across our higher education partners.

This role is aimed at someone in the early stages of their career, with a minimum of two years’ relevant experience in change, project support, business analysis or process improvement. It sits at the start of PACT’s Change career path and is ideal for someone with strong potential, hunger to progress, and a proactive approach to self-development.

About PACT Solutions

PACT Solutions is a specialist management and digital transformation consultancy working exclusively with higher education institutions across the UK.

We help universities solve complex challenges across strategy, student records, data, change and delivery. Our work often sits at the heart of major institutional transformation, helping partners improve the student journey, modernise operations and deliver change more effectively.

PACT has grown quickly and is now entering its next phase. We are moving from a founder-led boutique consultancy into a more scaled and structured business, while protecting the quality, culture and partner focus that have made us successful. Our culture is crucial to our success. Each day, our team significantly contributes to our business and that of our partners.

We combine the agility and collaborative spirit of a close-knit consultancy with the credibility, structure, and professionalism needed to deliver meaningful digital transformation.

Our values sit at the heart of everything we do and are core to our business.

Partnership: We work with you, not for you.

Integrity: We do the right thing, even when it requires difficult conversations.

Inquisitive: We dig deeper to uncover what will truly deliver value.

Transformative: We focus on outcomes that create lasting, measurable improvement.

The role

This is a hands-on, delivery-oriented consulting role for someone who is analytical, organised and people-focused, and who wants to build their career in change and transformation within higher education.

You will work closely with senior colleagues across student records, change, delivery, data and partner teams to support the planning and delivery of people-centred change activity. This will include helping partners prepare for new systems, processes and ways of working through structured analysis, stakeholder engagement, readiness activity, communications and training support.

This role is ideal for someone who enjoys combining analysis, coordination and delivery in a consulting environment, and who is comfortable being both proactive and hands-on. You will support partner-facing work while also contributing to the continued development of PACT’s internal change capability, tools and ways of working.

Purpose of the role

To support the delivery of effective, practical and people-centred change activity that helps PACT’s partners adopt new systems, processes and ways of working successfully.

Key responsibilities1. Change analysis and impact assessment

• Support the completion of change impact assessments for system, process and organisational changes.
• Document current and future states, identifying implications for staff, students, processes, data flows and operating models.
• Help identify business, user and operational impacts and support the development of proportionate change interventions.
• Translate project and system change into clear and meaningful people impacts.
  

2. Readiness and planning

• Help coordinate readiness assessments to identify capability gaps, risks and support requirements.
• Track and monitor readiness indicators, escalating concerns where needed.
• Contribute to the development and maintenance of project change plans, stakeholder maps and engagement logs.
• Help ensure change activity is aligned with wider project and programme plans.
  

3. Stakeholder engagement support

• Support the planning and delivery of workshops, drop-ins and engagement sessions.
• Maintain stakeholder records, actions, feedback and follow-up items.
• Help coordinate activities with change champions, local networks and university teams.
• Build positive working relationships with a wide range of stakeholders across partner environments.
  

4. Communications and training coordination

• Draft clear, concise and audience-appropriate communication materials.
• Prepare slide decks, briefing notes, FAQs and staff or student communications.
• Work with training leads and subject matter experts to gather requirements and support the development of training materials.
• Help ensure communications and training activity is timely, joined-up and aligned to programme needs.
  

5. Project delivery support

• Work alongside project managers, technical teams, business analysts and SMEs to ensure change activity aligns with wider delivery plans.
• Assist in tracking risks, issues and dependencies related to people and process change.
• Provide analysis and documentation to support decision-making, reporting and governance.
• Support the smooth coordination of change activity across multiple workstreams where required.
  

6. Internal contribution

• Contribute to PACT’s internal methodologies, templates and knowledge base.
• Participate in internal learning and development activity.
• Support process improvement across the Change practice.
• Contribute positively to PACT’s culture, standards and ways of working.
  

How we work at PACT

 

Partner-first mindset

We focus on what is genuinely best for the university partner and the outcomes they are trying to achieve.

Change with, not to, our partners

We work collaboratively with university teams so that solutions are understood, owned and sustainable.

Open and transparent

We communicate clearly, surface risks early, and are honest about progress, trade-offs and constraints.

Inquisitive and improvement-oriented

We ask thoughtful questions, challenge constructively and look for better ways to solve problems.

Collaborative delivery

We work closely across strategy, student records, data, change and delivery, bringing together different perspectives to solve complex challenges.

High standards, practical mindset

We care about quality and detail, but we are also pragmatic. We aim to deliver work that is robust, useful and workable in the real world.

Development and progression

This role sits at the start of PACT’s Change career path at Analyst level.

We are looking for someone with the hunger to progress, a strong sense of ownership for their own development, and a genuine interest in building a consulting career within higher education transformation.

You will have the opportunity to:

• Build your consulting and change delivery capability across a range of university transformation programmes
• Develop stronger ownership of partner-facing work, deliverables and workstream coordination over time
• Learn from experienced colleagues across Change, Delivery, Data and wider consulting teams
• Strengthen your consulting toolkit through mentoring, feedback, structured development and relevant training
• Progress within the Change career pathway as your capability, judgement and delivery responsibility grow

At PACT, we value people who are proactive about their growth, open to feedback, and motivated to keep developing their skills, judgement and impact.

Person Specification – Consultant – Change
Qualifications

 

Essential

• Evidence of training, study or strong interest in change management, business analysis or project delivery

Desirable

• Formal change management certification or training, such as PROSCI or APMG
  

Experience

 

Essential

• Minimum 2-years experience supporting change, project or process improvement activities in a complex environment
• Experience producing documentation such as process maps, impact assessments, communications or workshop materials
• Experience supporting workshops, engagement sessions or training activity
• Experience working with a range of stakeholders and user groups

Desirable

• Experience within higher education
• Experience working on digital transformation or system implementation projects, such as Student Records, ERP or CRM
• Exposure to consultancy environments
  

Knowledge and Skills

 

Essential

• Understanding of change management approaches and principles
• Strong written and verbal communication skills, with the ability to tailor messages for different audiences
• Ability to translate system or process change into meaningful user impacts
• Strong organisational skills, with the ability to manage multiple tasks and priorities
• Analytical mindset, with the ability to interpret information, identify themes and support recommendations

Desirable

• Knowledge of student lifecycle processes or university operations
• Familiarity with student systems from vendors such as Tribal, Technology One, Ellucian or Thesis
  

Behaviours and Attributes

 

Essential

• Collaborative and able to build strong working relationships
• Sound judgement, resilience and a pragmatic approach to problem-solving
• Proactive, adaptable and comfortable operating in a delivery-focused environment
• People-focused, with a commitment to positive outcomes for staff and students
• Genuine interest in improving student and staff experiences
• Hunger to learn, progress and take increasing responsibility over time
• Commitment to self-development, including actively seeking feedback and development opportunities

Desirable

• None specified

If you are early in your change or consulting career, have strong foundations to build on, and are looking for a role where you can learn quickly, contribute meaningfully and grow with a specialist consultancy, we would love to hear from you.