Service Desk Engineer

Role Overview:

PAM Group is a highly experienced occupational health and wellbeing services provider of Occupational Health, Rehabilitation, Wellbeing and Absence Management services in the UK; currently supporting more than 700,000 employees across more than 1,000 clients.

We are looking for a passionate IT Service Desk analyst to join our expanding team of professionals within a forward-thinking and innovative IT department that is undergoing an exciting period of change.

Key Responsibilities:

· Providing 1st/2nd line support to incoming queries

· Resolving all service queries in a timely manner, escalating where appropriate

· Maintaining records

· Providing support to projects and further department development where needed

Essential Skills:

··Minimum 12 months experience in a similar IT support role

· Experience in supporting a Windows Server/Azure AD/M365 Environment

· Experience working in a similar role providing 1st/2nd line technical support

· Experience with O365/M365 Administration

· Understanding of LAN, WAN. DNS, DHCP, TCP/IP

· Experience delivering exception customer service

· Azure Fundamentals/AWS Cloud Certifications (Desired)

· An understanding of the ITIL framework (ITIL Foundation v4 Certified- Desired)

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