IT Solutions Technician Apprentice
This role will support the design, implementation and maintenance of digital solutions that improve operational efficiency across Customer Service. The apprentice will help identify business problems, develop technical solutions and support projects that automate processes, improve reporting and enhance customer service operations.
Role
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
- Support the development, testing and deployment of IT and automation solutions.
- Assist with Power Automate workflows and integration between Microsoft applications.
- Support Power BI reporting solutions and data connectivity.
- Assist with SharePoint, Forms and Microsoft 365 solution development.
- Participate in solution design, requirements gathering and documentation.
- Create and maintain technical documentation, SOPs and user guides.
- Support testing activities and issue resolution.
- Contribute to AI and digital innovation initiatives using Microsoft technologies.
- Ensure solutions comply with governance, security and GDPR requirements.
- Deliver multiple Power Automate workflows that remove manual activities.
- Support implementation of digital solutions used by operational teams.
- Develop technical and user documentation for deployed solutions.
- Contribute to reporting and dashboard improvements.
- Complete an apprenticeship project demonstrating measurable business benefit.
- Continuously grow and focus on personal development.
Training
- You will undertake the IT solutions technician Apprenticeship over 18 months.
- Your training will be a combination of on-the-job training and off-the-job learning via online classes and workshops with the Education and Training Board.
- You will be released from the workplace to participate in the online classes
- You will be assigned a dedicated workplace mentor who will be there to support you throughout the programme offering guidance and making sure that all aspects of your learning follow the structured training plan.
- This is an “earn and learn” programme and upon successful completion you will gain a recognised Level 3 IT solutions technician qualification and will be eligible to progress on to higher levels.
- Upon successful completion the candidate will gain a recognised Level 3 IT solutions technician qualification.
- Gain knowledge of cloud technologies and Microsoft 365 services.
- Build automation solutions using Power Platform technologies.
- Understand testing, change management and deployment processes.
- Power Platform Developer.
- IT Solutions Analyst.
- Business Systems Analyst.
- Digital Transformation Specialist.
- Level 4 or Level 5 Digital / Technology Apprenticeship.
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday- Friday, 9.00am- 5.30pm with an hour for lunch. 1 day will be a training day.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 21st August 2026
- Start Date
- Tuesday, 1st September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Presentation skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
PANASONIC UK, A BRANCH OF PANASONIC MARKETING EUROPE GMBH
Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding over a century ago, we’ve been committed to improving peoples’ lives and making the world a better place, one customer, one business, one innovative leap at a time.
We believe in strong collaboration and team spirit to develop Panasonic’s competitive edge even further. Panasonic is an energetic, creative and proactive organisation consistently aiming to exceed its customers’ expectations. In an ever-changing world, we continue our efforts to align with our Seven Principles to make life simpler, safer, healthier, more enjoyable, and more sustainable.
Our mission is to create the Panasonic business of "tomorrow." By integrating business, technology, and creativity, we will realise ideal lifestyles and societies solving social issues globally. Learn more about Sustainability at Panasonic.
Inclusion and Equality
Fairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and our community. We are committed to promoting inclusion for the success of our business.
In keeping with our principle of Fairness and Honesty, Panasonic’s ambition is to continue to become a more inclusive company, which attracts the best applicants who will be considered for employment regardless of difference and demonstrates our commitment to celebrate and promote diversity.