Tech Manager
Tech Manager (MSP)
A truly exciting opportunity has arisen for an experienced IT Support Technical Manager to join a national IT Support and Telecoms company based in the Petersfield area. Our client is a leading UK provider of IT Support and Telecoms services, recognised for their strong values and commitment to delivering seamless service while making a genuine difference to both their clients and employees.
We are keen to speak with exceptional individuals who are self-motivated, results-driven, and possess proven technical expertise within the IT and Telecoms sector. This role would suit someone eager to bring fresh ideas, with a strong desire to progress their career by taking on increased responsibility and developing into a future industry leader.
Main Responsibilities for the successful Tech Manager:
- Manage the team of technicians on a day-to-day basis, including scheduling and ensuring consistently high levels of service delivery to clients
- Manage and support client IT hardware, software, and network infrastructure.
- Actively support and manage the onboarding of new clients, taking ownership of the technical setup and transition.
- Build strong working relationships with new, existing, and prospective clients through a proactive, service-led approach.
- Attend client sites as required, using a company pool car, to deliver practical, on-site technical support.
- Deliver remote and telephone-based support alongside the technical team.
- Deliver first-class technical and server support across all client accounts
- Stay up to date with emerging technologies and provide training and guidance to the team
- Monitor departmental performance and produce reports against agreed KPIs
- Act as an escalation point for both clients and technicians.
- Partake in a periodic personal development process, and training, to build on your existing skills and expertise.
Main requirements for the successful Tech Manager:
- Ideally 5+ years’ experience within the IT support industry
- Proven experience working across varied IT environments and diverse client sites
- ITIL v4 certification (or working knowledge)
- Strong working knowledge of Microsoft Server environments (2003 to current versions)
- In-depth knowledge of Microsoft 365, including support, implementation, and migration
- A hands-on, collaborative team player who leads by example
- Forward-thinking with a proactive and innovative approach to problem-solving
- Strong ability to build and maintain effective working relationships with clients
- Full UK driving licence, with the ability to attend client call-outs (company pool cars provided)
- Comfortable taking responsibility, including acting as a key holder when required
- Positive, professional, and upbeat attitude
- Genuine passion for technology, continuous learning, and development
What we offer to the successful Tech Manager:
- Negotiable Salary £40,000-£50,000 per annum+ Bonus
- Monday to Friday- office based.
- Unrivalled career development prospects and opportunity to progress.
- Pension and Holiday ( 20 days + bank holidays + allowance to purchase extra holidays and carry to following year).
- Gym attendance is paid up to 50% per month (up to £50).
- 50% paid up to £100 for one off physical challenge events – e.g. tough mother, marathon etc.
- Up to 2 full volunteering days per year (prior notice and permission).
- Day off for your child’s first day at school.
- Your birthday off paid.
If you are driven and resilient professional with a desire to progress and be part of fantastic team, then this role is for you! Please do get in touch with us for more details !
Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.