Process Administrator Apprentice

We are looking for an enthusiastic Process Administrator Apprentice to join our vibrant and friendly team. Successful candidate will be working in a team and sharing the responsibility of providing full administrative support across our firm, providing administrative assistance as required, to ensure the smooth day-to-day running of the organisation.

Main duties: Provide general administrative support, including:

• Downloading and uploading of case files using different IT systems.
• Storage of Electronic files in the appropriate locations within our system.
• Liaise with our internal IT team to deal with any matters of complexity around electronic files.
• Attending to Reception (when required) and answering incoming telephone calls in line with Company guidelines.
• Logging in new work instructions in to the Case Management System;
  • Entering key information and sending initial acknowledgement
  • Scanning and photocopying key client documentation and uploading into Case Management System
  • Ensuring client files are accurately accounted for and secured, in line with Company guidelines
• Arranging couriers to collect and return client files; preparing appropriate paperwork, in line with Company guidelines 
• Management of the archiving process; including archiving and retrieval of settled files and providing assistance to support adherence to the Company's Data Retention Policy 
• Providing administrative support for Company-wide projects. This will include (but is not an exhaustive list); data management of the Case Management System, support on marketing projects and event planning, report production, minuting and support during meetings, facilities management projects, etc.
• Providing administrative support to teams, as required 
• Providing support to Regions or associated Companies within the PIC Group during periods of absence (this may require working from a regional office)
• Undertake any other reasonable duties designated by their immediate or ultimate supervisors from time to time to meet business needs

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working
• Initiative

• Maths and English GCSE or equivalent, grade Grade C/4 and above (Essential)