IT Technician Apprentice - Northwood School

Undertake any other duties which may reasonably be regarded as within the nature of the duties, responsibilities and grade of this post. Any changes of a permanent nature will be incorporated into the job description in specific terms, following consultation with the postholder.

Role

DUTIES AND REPONSIBILITIES

Software

Install operating systems on workstations, update and restore as necessary.
Software installation, including building and testing Microsoft installer packages for new software then remotely installing as requested by staff.
Trouble-shoot software issues.
To investigate software faults, escalate to vendors/supervisor if requires and to actively monitor them until their successful resolution.
To keep records of Software and Licences and update as necessary.
Assist with the installation and administration of online ICT tests.

User Admin and support

To create and delete users as required, assign permissions and troubleshoot user profile, space and settings issues, assist with start and end of year procedures including bulk creation and archiving of users.
To support staff, when requested, in their use of ICT software and hardware.
To apply for the blocking/unblocking of web sites as requested by staff.
To remove/reinstate students’ internet access as requested by staff and keep records.
Restore work of staff and students as requested by staff where possible.
Hardware maintenance and admin.
To assist in the setting up and security marking new equipment.
Perform diagnosis procedures on PCs, and peripherals including printers.
To conduct hardware maintenance, including necessary upgrades and simple repairs.
To log hardware faults with external agencies and to actively monitor them until their successful resolution.
Move and set up ICT equipment where appropriate.
Assist in trouble-shooting and resolving network infrastructure issues, in-house, or with outside agencies when necessary.
To do daily check on network infrastructure and IT system.
To carry out and check backups of the network as required.
To monitor server performance and take action as necessary.
Ensure and maintain successful deployment of anti-virus software throughout the school.
To check space available on the servers and take action as appropriate.

Training

ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed.

Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.

Apprenticeship Standard: Information communications technician (level 3)
Training Provider: LEEP TALENT LIMITED
Working Week: Monday - Friday, 8:00am - 4:00pm. Shifts to be confirmed.
Expected Duration: 1 Year 6 Months
Positions Available: 1
Closing Date: Friday, 30th October 2026
Start Date: Monday, 2nd November 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Motivated
Can do attitude
Tech Savvy
Hardware and Software
Passion for IT
Troubleshooting

Qualifications

English GCSE, grade 4/C + (Essential)
Maths GCSE, grade 4/C + (Essential)

About the Employer

PARTNERSHIP LEARNING

Northwood School is a friendly, happy, welcoming school where young people are enabled to make excellent academic progress and develop the knowledge, skills, qualities and values required to lead successful and fulfilling adult lives. Graded Outstanding by Ofsted our relentless focus on ensuring the highest academic standards has consistently placed us at the top of the School Performance Tables, and our examination outcomes place us well above the national averages for student attainment and progress. In addition to providing the highest quality teaching for successful learning in lessons, we are passionate about providing excellent enrichment opportunities beyond the classroom, so that all of our students have a rewarding and enjoyable time with us as they develop their interests and talents. We also pride ourselves on our outstanding pastoral care, providing a very positive environment in which students thrive. Northwood School makes a significant difference to the lives of young people and I very much look forward to welcoming you to Northwood School at some point in the future.

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