Customer Service Apprentice
You'll have a keen interest in Customer Service & Business Administration, as this is paramount to our business, but you will show interest in Information Technology, Customer Success. You'll have a keen eye for detail and able to work as part of a busy support team. Showing your initiative is always welcomed in our team.
Role
- Demonstrate excellent customer service focus when dealing with clients
- The accurate and timely logging of client issues either by telephone or email
- Recognising the importance of SLAs and when specific case require escalation
- Working as part of a team, understanding the pressures of what is important
- Supporting an existing team to ensure customers are kept happy at all times
Training
- Potential position upon completion of the apprenticeship
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- GLOUCESTERSHIRE COLLEGE
- Working Week
- Monday to Friday 9am to 5pm, 1 hour unpaid lunch.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 25th March 2026
- Start Date
- Monday, 4th May 2026
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Administrative skills
- Initiative
Qualifications
- English GCSE, grade 1 (Essential)
- Maths GCSE, grade 1 (Essential)
About the Employer
PEARCE IT LIMITED
From daily IT support, to online security and disaster recovery, we use the latest safe, dependable and high-performing technologies to protect your business from online threats and data loss, and to keep it running smoothly, helping it grow.
We’ve been providing IT support to Gloucestershire and UK businesses for over 20 years, and pride ourselves on our first-class consultancy services and solutions, ensuring you are not only protected, but can get back up and running as quickly as possible when needed.