IT Service Desk Apprentice
We’re looking for an IT Service Desk Apprentice to gain hands-on experience supporting users across a dynamic professional environment. You’ll play a key role in supporting the IT team by assisting staff with a wide range of technical issues and gaining hands-on experience troubleshooting hardware, software and network problems.
Role
- Providing first-line support for hardware, software and operating systems (Windows and macOS)
- Assisting with the setup and removal of user accounts (onboarding/offboarding)
- Supporting and learning systems such as Active Directory, Microsoft Exchange, and Office 365
- Logging all support requests and documenting troubleshooting steps
- Ensuring compliance with IT policies and maintaining service standards
- Collaborating with the Service Desk Manager and wider teams to resolve cross-functional issues
- Delivering great customer service by responding to user queries promptly and professionally
Training
Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
- Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
- Learn about core networking principles, including network addressing, cloud, virtualisation and security
- Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
- Train with QA – the largest and leading provider for both Microsoft and AWS training
- Learn technical content that aligns to, and is relevant to, employers and the market
- Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- 37.5 hours per week, Monday to Friday, shifts between 8.00am - 6.00pm.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 12th August 2025
- Start Date
- Tuesday, 19th August 2025
Desired Skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)
About the Employer
PEGASUS PLANNING GROUP LIMITED
Pegasus Group is a leading national consultancy in planning, design, environment, and economics. With offices across the UK, our expert teams support major developments and projects, backed by a dedicated IT department that keeps our systems running smoothly.
- Company
- PEGASUS PLANNING GROUP LIMITED
- Location
- Central House, Queen Street, Lichfield, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- PEGASUS PLANNING GROUP LIMITED
- Location
- Central House, Queen Street, Lichfield, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted