Business Admin Level 3 Apprenticeship - Pennine Education

We are seeking a motivated Business Administration Apprentice to join our friendly team. This is a fantastic opportunity to learn about business operations within the education technology sector while gaining a recognised Business Administrator Apprenticeship qualification plus the opportunity to gain a recognised MIS Support Accreditation qualification. About the Role as a Business Administration Apprentice, you’ll play a vital role in supporting our team to deliver high quality services to our customers. You’ll gain exposure to a variety of tasks, developing essential business skills while contributing to the smooth running of our business operations.

• Provide administrative support to the team, including handling emails, phone enquiries, and customer queries.
• Support the team by taking phone calls and logging and tracking customer support tickets in Freshdesk, our call logging system, and following up on any actions.
• Maintain and update client records and data within our CRM system- Freshdesk and maintain accurate customer email distribution lists.
• Assist with scheduling client appointments, training sessions, and webinars.
• Help prepare and distribute client documentation, such as user guides and training materials.
• Assist with processing invoices, purchase orders, and other financial documents.
• Contribute to internal projects, such as improving processes and resources.
• Ensure accurate and confidential handling of data, in line with GDPR and company policies.
• Support marketing activities, such as preparing newsletters and social media content.
• Support the team in maintaining the company website.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Presentation skills
• Administrative skills
• Team working
• Creative
• Initiative