Technical Support Engineer

Preferred Location/Regions: Manchester, Midlands, Newcastle, London

Work Set-Up: Hybrid/Remote

Our Client

Our client is a leading manufacturer of uninterruptible power supply (UPS) systems, offering a comprehensive range of high-quality power protection solutions from 400 VA up to several megawatts. Operating in over 85 countries, the company is renowned for its commitment to innovation and reliability. Its products are trusted across critical sectors including data centres, healthcare, finance, and telecommunications.

Overview

As a Technical Support Engineer, you will join a growing power systems team focused on delivering expert-level support for UPS and generator solutions. If you're technically sharp, customer-focused, and experienced with AC/DC systems, this could be a great fit.

Key Responsibilities And Activities Include

• Provide timely technical support to internal teams, customers, engineers, and contractors
• Prepare documentation, CAD drawings, and risk assessments for new or ongoing projects
• Help develop training content and product documentation
• Support pre- and post-sales technical queries and product testing
• Assist with system configuration, design input, and software tool management
• Take part in a 24/7 technical support rota when required (remote monitoring & on-call)

Education And Experience Requirements

• Background in electrical or electronic engineering (degree or hands-on experience)
• Experience working with diesel generators or related power systems
• Experience with Deep Sea and ComAp controllers is highly desirable
• Confident using CAD, Microsoft Office, and ERP tools (e.g., Sage)
• Excellent communication skills and attention to detail
• Ability to work across teams and under pressure with a strong customer focus
• Previous exposure to technical documentation and safety procedures is a plus

What's in it for you?

• Flexible/agile working model
• Exposure to complex systems and multi-functional projects
• Collaborative and supportive environment with opportunities to grow
• Be part of a team making critical systems more resilient and efficient