1st Line IT Support Apprentice
Works with the Senior Infrastructure Technician(s) / Infrastructure
Technician(s), supporting all aspects of the technical infrastructure (e.g.
networks, network equipment, servers and PCs) and Cyber Security
protection.
Role
- Actively managing cyber security protection / systems to ensure
the business is not at risk from attacks - Actively using PFE’s infrastructure to ensure patches / software
updates/anti-virus are applied - Actively use any Cloud Services used by PFE
- Checks for successful back-ups and reports where any have been unsuccessful
- Helps implement changes to infrastructure to improve security and performance
- Liaise with 3rd party suppliers who provide Cloud Services to PFE Express Ltd
- Supporting users with any IT-related issues, providing training
and documentation when necessary - Assisting in the use of build and deployment tools
- Ability to learn new concepts quickly and use technology to guide and solve business problems
- Helping to provide reliable solutions for different departments to improve the efficiency and accuracy of daily tasks
- Comfortable working with different departments and a broad range of team members
Training
- Information Communications Technician Level 3 Apprenticeship Standard
- You will also receive full training and support from the Leep Talent Apprenticeship Team to increase your skills
Potential full-time position for the right candidate after completion of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday (9:00am - 5:30pm). Shifts TBC.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 1st May 2026
- Start Date
- Tuesday, 5th May 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Motivated
- Can do attitude
- Tech Savvy
- Hardware and Software
- Passion for IT
- Troubleshooting
Qualifications
- English GCSE, grade 4/C + (Essential)
- Maths GCSE, grade 4/C + (Essential)
About the Employer
PFE EXPRESS LIMITED
PFE Express Ltd was founded in 1984 with one location and only 6 employees. Today, we have over 120 team members based in 4 regional offices, working with an extensive number of additional Partner offices.
We now provide freight forwarding services on a global scale. Due to our knowledge and experience, we are positioned to provide a solution for any of your logistics needs, no matter what the size of your requirements, with a commitment to offering you outstanding customer service.