IT Service Desk Lead

IT Service Desk Lead

Location: Uxbridge (Full-time, On-site) 
Salary: £30,000 per annum  + Benefits
Contract: Full Time, Permanent
Hours: Monday - Friday, 8:00am–5:00pm (Full-time office based)
Driving licence required: Occasional travel to satellite sites

About Us:

PHD Access is an international award-winning scaffolding and access provider, with a strong focus on delivering innovative solutions that exceed client expectations. 

In our 35 plus years’ experience, we have worked on bespoke and high-end projects in the UK, Ireland, Denmark, Dubai and the Bahamas.

We are now seeking an experienced and driven IT Service Desk Lead to join our growing IT team.

About the Role

Reporting to the IT Manager, you will manage the day-to-day running of our IT Service Desk, leading and developing an IT Support Assistant while ensuring high-quality support across the business.

This is a hands-on leadership role, you’ll oversee daily operations, prioritise workloads, and handle escalated issues, while still escalating procurement, policy, and strategic decisions to the IT Manager. 

You’ll also play a key part in Cyber Essentials audit preparation, security compliance, and shaping our shift towards cloud services.

Our IT environment is Microsoft 365–focused with a strong on-premise infrastructure, currently in a hybrid state but progressing towards full cloud adoption. 

We work in the construction industry, so an understanding of industry-specific tools such as Field View and Autodesk, as well as the realities of site-based infrastructure and varied user IT skills, is highly valuable.

Key Responsibilities:
  
• Team Leadership – Manage, mentor, and develop the IT Support Assistant; ensure tickets are prioritised effectively and SLAs are met.
• Technical Support – Provide and oversee first-line and second-line support for hardware, software, and networking issues, escalating complex problems when necessary.
• Cyber Security & Compliance – Support the implementation of IT security policies, monitor for security risks, and prepare for Cyber Essentials audits.
• Cloud & On-Premise Support – Manage a hybrid environment, supporting both Microsoft 365 and on-premise systems.
• Industry Tool Support – Provide support and guidance for Field View, Autodesk, and other construction-related applications.
• Asset & Inventory Management – Maintain accurate IT asset records, oversee stock levels, and manage equipment lifecycle.
• User Access & Onboarding – Oversee account creation, modifications, and leavers/joiners processes in line with company policy.
• Documentation & Training – Maintain knowledge base articles and deliver ongoing technology training sessions to employees across the business.
• Site Visits – Provide on-site support at satellite locations as required.
 
About You:

Essential:

• 3+ years’ IT support experience, with at least 1 year in a leadership or supervisory role.
• Strong knowledge of Microsoft 365 and hybrid infrastructure.
• Excellent understanding of hardware, software, networking, and IT security fundamentals.
• Proven ability to manage workloads and mentor team members.
• Full driving licence.

Desirable:

• CompTIA certifications (e.g., A+, Network+, Security+) or equivalent, beneficial to demonstrate knowledge and standards.
• Experience with construction industry IT environments, including Field View and Autodesk.
• Awareness of the challenges and limitations of site-based IT infrastructure and field staff technical skills.
• Enthusiasm for delivering company-wide training and developing IT capabilities.

What We Offer

• £30,000 per annum starting salary.
• Full-time, office-based role in Uxbridge.
• The chance to take ownership of the Service Desk function and influence IT operations.
• Opportunities to lead technology training across the company.
• Involvement in compliance, security, and cloud migration projects.

If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance. 

No agencies please.