Technology Delivery Specialist

The key purpose of the role of Technology and Data Co-ordinator will be to provide Benefits Technology and Data Processing support services to our glo portfolio of clients whilst also taking a lead role in the delivery of our smaller proposition for a portfolio of clients, and to assist with the co-ordination of client work in an accurate and timely manner. Key Responsibilities

• Responsible for the day-to-day support and delivery of our technology portals to allocated clients including the portal renewals and general requirements
• Manage the launch of new clients and changes outside of a project. Ensure relevant project documentation is completed
• Responsible for regular and ad hoc updates required for clients using benefit platforms 
• Support Consultants and the benefits support team with technology services and the processing of data on our benefit platforms in line with internal processes
• Taking a lead role in launching glo Save & Inform clients that do not have a Consultant assigned
• Build effective relationships with clients and providers through a thorough knowledge of their schemes and regular written and verbal communication
• Provide proactive support for ongoing client services and project-based work
• Provide support to advisers and the client facing team with meeting and report preparation, obtaining and checking statistics in line with compliance requirements
• Management of workflow within agreed internal service level agreements and processes 
• Provide ad hoc support to day-to-day technology client queries, resolving or escalating as necessary
• Produce work to a high level of quality and accuracy 
• Accurate completion of internal systems and databases to ensure maintenance of client records in line with compliance requirements
• Ensure knowledge share of clients to specific team members to allow for cover during holiday & absence
• Support the development of internal best practice and continuous improvement
• Develop knowledge of wider employee benefits products and the market including internal and external training and, where agreed, qualifications

Essential Experience

• Experience in the Employee Benefits industry / experience of dealing with Employee Benefits
• Experience dealing with excel spreadsheets, formulas and the processing of data
• The candidate should be highly organised with strong administrative skills, an ability to prioritise own workloads and work to deadlines and an eye for detail.
• Ability to produce work of high accuracy and quality.
• IT Literate - MS Word, Excel, Powerpoint, Outlook and Teams
• A strong team player
• Positive can-do attitude
• Committed to learning and development

Desirable Experience

• Prince2 or equivalent
• Knowledge of employee benefits and how they operate including health, risk and voluntary
• Understanding of salary sacrifice
• Employee Benefits based Technology experience – working with Flexible Benefits Platforms

Why Join Us?

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.#HPREF-223 163