1st Line Service Desk Engineer

Role: 1 Line IT Service Desk Engineer

Onsite: 5 days

Contract Role: 3 months

Location: Bolton

Salary/Package: £140pd - £180 pd - PAYE

About the job

Our client are the UK's largest independent provider of high-quality special needs education, empowering every child to thrive through personalised learning and opportunity.

They are looking for a dedicated and customer-focused 1st Line IT Service Desk Engineer to join their Central IT Team. You'll provide responsive, high-quality technical support across our offices and schools ensuring colleagues are equipped with the tools they need to deliver exceptional outcomes for the children and young people we support.

Key Responsibilities

• Act as the first point of contact for all IT-related queries across the organisation
• Respond to and resolve incidents and service requests, providing timely updates to users
• Escalate complex issues to 2nd Line Engineers or the IT Service Desk Manager
• Accurately log and document incidents, requests, and resolutions
• Support users with hardware and software troubleshooting
• Configure and maintain user accounts and permissions
• Install, set up, and support applications across user devices
• Provide printer, laptop, mobile device, and tablet support
• Assist with connectivity and hardware across remote sites
• Contribute to and maintain internal knowledge base articles
• Identify opportunities for process improvements and enhanced efficiency
• Engage positively with colleagues across OFG, supporting a collaborative IT culture

Experience, Skills & Qualifications

Essential

• Strong customer service skills, with the ability to communicate clearly and professionally
• Working knowledge of hardware, software, and operating system support
• Ability to diagnose basic technical faults and resolve issues methodically
• Ability to prioritise workload, work under pressure, and meet deadlines
• Strong organisational skills and attention to detail
• Ability to work independently and take ownership of tasks
• Excellent interpersonal and problem-solving skills
• Working knowledge of Microsoft applications and service desk systems

Desirable

• 1-2 years' experience in a 1st line support or technical service desk role
• Experience with Microsoft 365, Active Directory, Azure, or cloud-based solutions
• Basic understanding of networking, virtualisation, or IT security
• Experience supporting hardware/software across various devices
• Familiarity with Jamf or Microsoft Intune
• Knowledge of ITIL principles
• Working towards or holding a relevant IT qualification

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.