IT Support Analyst

Role: IT Support Analyst (1/2 Line)

Location: Wentworth, Surrey

Salary: £30,000 - £32,000

Profile

Our client is a highly respected global organisation who is looking to add an IT Support Analyst to their IT Team.

If you're a golf fan, this one is definitely worth a look.

This is a unique chance to play a part behind the scenes of some of the sport's biggest events, including the Ryder Cup and DP World Tour. Joining a small, collaborative team, you'll be providing day-to-day technical support to staff across a global organisation. It's a hands-on role where you'll have real impact, visibility, and the opportunity to contribute to world-class sporting events.

Reporting to the IT Manager, this role offers great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business.

You will need to be onsite 5 days a week in this position.

Key Responsibilities

• Provide 1/2 line technical support
• Act as the routine contact point, receiving and handling support requests.
• Respond to a wide range of service requests by providing information to fulfil requests or enable resolution.
• Perform first-line investigation and diagnosis and promptly escalate unresolved issues as necessary.
• Assist in developing standards and apply these to track, monitor, report, resolve, or escalate issues.
• Contribute to creating support documentation.
• Manage the ticketing system (Zendesk), ensuring SLAs are met.

Core Skills & Experience

• Experience working with Microsoft environments.
• Excellent knowledge of Microsoft products, including Entra, O365, and Azure.
• Good understanding of Microsoft Licences.
• Experience with iOS and Windows devices.
• Some networking experience would be advantageous.
• Good knowledge of WiFi technologies would also be beneficial.

This is a great opportunity for a candidate to work at a global organisation.

If this position is of interest, then please apply ASAP.

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.