Onsite Technical Engineer
Role: Onsite Technical Engineer
Location: Market Drayton, Shropshire (3 days per week) & Hybrid Job Type: Full-time, Permanent Driving Licence: Full UK Driving Licence required
Our client is a well-established provider of IT support and cyber security services, delivering technical expertise and managed services to customers across a range of industries. They are seeking an Onsite Technical Engineer to join their growing team, supporting a key customer in a hybrid role.
This position offers an excellent opportunity to develop your skills within Industrial IT (IT/OT), working closely with experienced engineers while gaining exposure to modern infrastructure technologies, automation, and customer-facing support.
The Role
You'll spend three days per week onsite at a manufacturing facility in Market Drayton, acting as the first point of contact for Industrial IT support within the Automation Engineering team. The remaining two days will be based at the company's office in Stokenchurch, Buckinghamshire, where you'll work alongside the wider technical team, contribute to projects, and continue developing your technical expertise.
Working collaboratively with remote infrastructure engineers, you'll help maintain the site's IT infrastructure, support hardware and network issues, and ensure a high standard of customer service.
Key Responsibilities
- Act as the first point of contact for IT-related issues raised by onsite Automation Engineers.
- Support remote infrastructure engineers with onsite hardware checks, installations, network troubleshooting, and maintenance.
- Log, update, and manage support tickets accurately, ensuring incidents are resolved within agreed service levels.
- Take ownership of support requests from initial diagnosis through to resolution.
- Develop knowledge of customer OT applications and maintain accurate technical documentation.
- Support third-party suppliers during onsite visits and act as the local point of contact.
- Identify recurring technical issues and escalate where appropriate.
- Ensure internal documentation and procedures are maintained to a high standard.
- Work effectively with internal teams, customers, and external suppliers.
- Prioritise workloads while maintaining excellent customer service.
- Continuously develop technical skills and stay up to date with industry developments.
- Essential Skills & Experience
- Good knowledge of computer hardware, Windows operating systems, and networking.
- Experience using IT service management or helpdesk ticketing systems.
- Strong documentation skills using Microsoft Office.
- Excellent communication and customer service skills.
- Ability to troubleshoot technical issues independently and methodically.
- Strong organisational skills with the ability to manage multiple priorities.
- Professional, proactive, and customer-focused approach.
- Full UK Driving Licence.
Desirable Skills & Qualifications
- IT qualification such as CompTIA, Microsoft Certification, or an IT Apprenticeship.
- Around two years' experience in a customer-facing IT support role.
- ITIL qualification or knowledge of ITIL processes.
- Experience with Microsoft 365, networking, or virtualisation technologies.
- Scripting or automation experience.
- Knowledge or interest in Industrial IT (IT/OT) environments.
- Familiarity with IEC 62443 standards.
INDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.