Application Support Engineer

Company Description

We are currently seeking a highly skilled and motivated Application Support Engineer, to join

our dynamic team at PLM Central Ltd. As an Application Support Engineer, you will play a

crucial role in ensuring the smooth operation and efficient functioning of our applications by

providing technical assistance to our clients and internal stakeholders

Required Qualifications and Skills:

• Experience in the manufacturing industry
• Extensive experience in providing application support and technical support in a fast-paced environment
• Excellent troubleshooting skills and resolving technical issues in a timely manner
• Proficient in IT expertise
• Strong communication skills to interact with clients and team members
• Strong knowledge of application development and support strategies
• Analytical skills to identify and solve problems
• Familiarity with Oracle or SQL or any other relational databases

Optional Qualifications and Skills:

• A bachelor's degree in software engineering, computer science, information systems, computer engineering, or similar
• Good knowledge of programming languages, such as Java, JavaScript, C++ and Python
• Experience with CAD, PLM, ERP, ALM technologies is a plus
• Experience with cloud-based technologies and platforms could be beneficial

*Future growth prospect to become a PLM consultant

Responsibilities:

• Provide technical support and troubleshoot application-related issues reported by clients and end-users.
• Collaborate with cross-functional teams to resolve complex problems and ensure timely issue resolution.
• Conduct a thorough analysis of the reported issues and develop appropriate solutions or work arounds.
• Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
• Assist in application deployments and configuration management.
• Confidently manage code migration, document configuration changes, and performance monitoring.
• Proactively monitor application performance and identify potential areas for improvement.
• Collaborate with the development team to identify and address recurring issues and provide feedback for product enhancements
• Working independently after initial training

Soft Skills:

• Keen to learn new technology
• Enthusiastic & Motivated
• Innovative and forward-thinking
• Ability to work independently, plan, organised and deliver projects
• Willingness to succeed
• You need to be able to work in a fast-paced environment
• Clear telephone skills

* Applicants must hold British citizenship to be considered for this position

Benefits:

• 5* Training
• Opportunity to work with a highly professional and technical team
• Pension
• Paid Holidays

Remuneration: £32k+ per annum or depending on experience

Location: Ideally office based - other options can be considered

9am to 5:30pm

Email: jobs@plmcentral.co.uk

Job Type: Full-time