IT Helpdesk Apprentice

Are you looking for an apprenticeship in IT? If so then Postworks in Northampton are looking for an apprentice to provide first-line technical support to colleagues, both remotely and in person and resolve IT issues. You will be fully trained, working with the senior IT leadership team.

• Postworks in Northampton are on a mission to make post easy and be a pleasure to do business with. Since 2016 they have transformed the way UK businesses handle their inbound and outbound mail. As the UK's only carbon-neutral postal supplier and a proud accredited Living Wage Employer, they are not just about mail. They are about making a difference.
  
  They are now seeking an IT Helpdesk Apprentice to join their team based in Northampton.
  
  So, what will you be doing in this role?
  
  As an IT Helpdesk Apprentice, you will play a key role in supporting internal teams and helping to keep technology running smoothly. This is an exciting opportunity for someone with a genuine passion for IT who is looking to build practical experience in a fast-paced business.
  
  Working alongside the senior IT leadership, you will gain hands-on exposure to network infrastructure, device management, hardware deployment and day-to-day technical support, building the skills and confidence needed for a successful career in IT.
  
  Your Key Responsibilities:
  
  Provide first-line technical support to colleagues, both remotely and in person, resolving IT issues and keeping users informed throughout.
• Assist with the configuration, staging and deployment of company laptops, mobile phones and office hardware, including devices.
• Maintain the IT asset inventory, ensuring hardware, software and licences are accurately recorded and tracked.
• Support senior IT colleagues during firmware upgrades, maintenance and optimisation of core network infrastructure by providing smart hands assistance.
• Troubleshoot hardware, software and connectivity issues, escalating more complex problems where appropriate.
  Carry out day-to-day administrative and technical tasks to support the smooth running of the IT function.
• Assist with setting up equipment for new starters and preparing devices for leavers.

The employer is looking for someone who is curious, hands-on and passionate about technology.

We would love to hear about any personal or home IT projects, so be sure to include these in your application.

You will need to have your own reliable transport as this employer has two sites.

You will be required to attend Bedford College once a week; the evening course is every Tuesday 6pm - 9pm starting in September 2026.

• communication skills
• IT skills
• Prioritise Work
• Problem solving skills
• Willing to learn

• English GCSE, grade 9 - 4 (Desired)
• Maths GCSE, grade 9 - 4 (Desired)