IT Support Apprentice
You will play a crucial role in Potter Clarkson’s IT team. Your primary responsibilities will include providing first line support to users across the business, resolving incidents and fulfilling service requests efficiently and professionally.
Role
- Act as the first point of contact for IT incidents and service requests via phone, email, and in-person
- Maintain accurate records of issues and resolution using the ticketing system, ensuring clear documentation and adherence to SLAs
- Provide assistance, either directly or through escalation to another team member
- Monitor automated systems
- Support users with account/group management tasks, password resets, device onboarding and basic application troubleshooting
- Assist in the setup and configuration of new hardware and software
- Diagnose and resolve common hardware and software issues, escalating more complex problems as required
- Produce and contribute to the creation and maintenance of knowledge base articles, user guides and training videos whilst maintaining agreed procedures
- Provide onboard training for new staff and other application training as necessary
Training
Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
- 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Once both we and the apprentice are comfortable, shifts will cover Monday to Friday, operating the earlier shift (8:00am - 4:15pm) or later shift (9:45am - 6:00pm).
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Thursday, 9th July 2026
- Start Date
- Thursday, 16th July 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)