Information Technology Support Engineer

Coordinates and acts as SPOCproject lead for complex service requests local projects eg MES systems network expansion MPOD
Interacts with MLL personnel to problemsolve futurestate requirements
Serves as source of functional understanding of processes tools and integration of MLL plant equipment with IT platforms eg Wonderware Camstar OSIPI Werum as well as MLL business knowledge
Interacts with multiple MLL stakeholders Execution systems plant engineers and technicians and MLL IT
Maintains facility IT ownership
Monitor and achieve service levels tracks metricsanalytics and ensures site health of GTS services eg network reliability availability capacity etc
Performs sitelevel DR CMDB related to GTS services
Risk security vulnerability and compliance management related to GTS services
Localsitelevel asset planning purchasing deployment and decommissioning related to GTS services
End user knowledge eg training technical writing related to GTS services
Delivery and coordination of enduser services service desk related to GTS services eg desktopprinterother hardware support network user access collaboration tools mobility software installmaintenance 247 coverage best endeavors or formalized
VIP services related to GTS services
Service request coordination related to GTS services

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