Infrastructure Manager

Location – Sheffield (Hybrid 2-3 days onsite a week)

Contract – Inside IR35

Mandatory:

• Firewall experience is must

Certifications (Mandatory one of these):

• Project management professional (PMP)
• Prince2 practitioner

Technology is rapidly changing, with customers wanting to interact more quickly and securely with their service providers. For Technology, the ability to deliver innovative technology, rapidly, continuously, and safely, is at the heart of delivering the simpler, faster, better banking experience that our customers and colleagues expect. Chief Technology Officer (CTO) encompasses approximately 9,000 colleagues spread across 45+ locations. The annual budget is over $1.5 billion and our infrastructure and services support over 250,000 colleagues and 50+ million customers. CTO is part of the Technology organization whose ambition is to be the world’s leading financial services technology team and are on a journey to transform accordingly.

With this level of transformation, we also need to be cognizant of the impact of all these changes on DBS, ensuring that the right level of governance, controls and reporting is in place and managed appropriately. We also need to be cognizant of the impact of all these changes on DBS, ensuring that the right level of governance, controls and reporting is in place and managed appropriately.

The CTO Project Managers lead and manage medium scale complex global strategic change projects/programs and business transformations with the business and delivery partners (circa $5m + budgets, matrixed teams, multiple business lines). They act as a role model, working as one global team, demonstrating active leadership and communication. They need to be able to operate at executive level, across regions and global businesses.

Responsibilities:

• Project Managers are responsible to adhere to the Change Frameworks within their project/program and instilling excellent project/program disciplines within their project/program and across Technology and the client Group.
• The role holder has end to end responsibility for all aspects of the project/program, including definition, planning, execution & implementation, governance & control, financial, resource and change management.
• They are also responsible for effective handover of the project/ program into Business-as-Usual operations to support effective benefits realization. They work closely with their respective Portfolio Manager, the Global CTO PM Practice team, and their senior stakeholders to ensure alignment of their project/ program with the wider change portfolio and the Group Strategy, Values and Behaviors.
• Project Managers will often play a people / team management role within the projects / programs they work on. They may also have line management responsibility for a group of more junior resources within their resource pool (as related to their job family).
• The specific purpose of this role is to establish and deliver (manage / direct / track) and report progress on a number of group wide projects/programs that will ensure that meets its obligations in respect of a number of key Infrastructure Delivery capabilities.
• This role holder will establish and deliver projects/programs within the Connectivity Transformation and Change team for Change the Bank (Ct) portfolios which could include but not limited to: Service Sustainability portfolio (SSP), Transformation, CTO Corporate Services Estate portfolio.

As a Project Manager in the CTO Connectivity Ct programme, the role holder will provide direct oversight of the programme(s)/ project(s),’ financial and outcome accountability, reporting to a Portfolio Manager within CTO Connectivity. In executing this role, the Project Manager will need to:

• build strong relationships with senior stakeholders within IT, Global Businesses, Finance
• work closely with their respective Portfolio Manager, the Connectivity Transformation and change team and their senior stakeholders to ensure alignment of their project/programme with the wider change portfolio and group strategy, values, and behavior.
• provide board level overview of progress, lead and direct multidisciplinary teams across all global businesses, global functions, and regions.
• lead end to end execution and responsibility for all aspects of the project/programme, including definition, planning, execution & implementation, governance & control, financial, resource and change management.
• Provide financial analysis, including being able to contextualize financial data into business activities and conclusions.
• Ensure the adherence to financial processes and procedures at project/programme level, as set and communicated by the client Group, regulators, and CTO PM Practice.
• Identification and escalation of any budgetary related risks, issues, and opportunities to portfolio/function as appropriate.
• have responsibility for effective handover of the project/programme into Business-as-Usual operations to support effective benefits realization.
• have responsibility for deploying the client Change Frameworks and respective methodologies within their Programme/Project and instilling good programme/project disciplines within their project and wider team.

Knowledge & Experience:

• Understanding of / ability to engage with technical teams on Contact Centre, Cloud technologies, Networking Infrastructure, Firewalls, Routing, Solution Architecture and Design etc.
• Experience of delivering change programmes within a Technology organization, with in telecom Infrastructure
• Experience of working on Session Border Controller, Genesys deployments
• Proven knowledge on automation products in managing contact center projects with platform experience.
• Understanding of clarity, Jira, Confluence and MS Project.
• Business analysis skills to assess and provide recommendations which will aid in negotiation of connectivity infrastructure projects.
• Excellent understanding and proven experience of Project Management methodologies including Waterfall and Agile in a Technology environment.
• Ability to direct and influence people in a matrix orientated environment and establish working partnerships at a junior and senior organizational level.
• Change agent with proven ability of implementing large scale organizational, procedural, technology and people related change programmes.
• SME within Networking environment and build relationship with external suppliers.
• Proven experience of positive, challenging interactions with Senior Executives across the business.
• Outstanding relationship management, collaboration and influencing skills at senior Exco level within a Technology environment.
• Proven experience in dealing global teams and managing stakeholders.
• Experience in handling budgets above $20m USD annually including forecasts, accruals etc.
• Experienced in managing Headcount ratio, Workforce management for project/programmes.

Certifications (Mandatory one of these):

Project management professional (PMP)

Prince2 practitioner