Lead Field Support

Title: IT Field Support Engineer (manufacturing or Pharma)

Location: Leeds, UK (5 days onsite)

Type : Contract

Key Responsibilities

Understands portfolio of IT systems used at local and franchise level Works within the separation framework to plan and execute the separation of these systems from Johnson and Johnson

Understands business processes and needs collaborates with business functions to ensure robust plans for separation

Will need to quickly develop detailed understanding of current system architecture security requirements access control data flows etc

Needs to engage with multiple inhouseexternal teams to ensure smooth transition of apps and systems local and global

SDLC and documentation ownership

For systems identified for decommissioning lead the endtoend process for any archival activities including aligning with technical quality to dispose of applications and environments

Must be able to travel between x2 sites in the UK Leeds and Blackpool Travel will be expensed

There may be periods during the project where 2nd line support activities are required to assist existing 2nd and 3rd line technology support teams

Qualifications

Education

Bachelors degree or equivalent in technical field Engineering Science Mathematics or Information systems eg Computer Science Mgmt of Information Systems

Experience and Skills

Required

7 years of experience working with Technology or in engineering technology fields

Proven knowledge and understanding of standard IT service delivery ITIL and Agile practices

Proven experience in technical product management or technical product delivery

Deep understanding of business processes and highlevel understanding of highquality digital product delivery

Strong interpersonal skills with a focus on translating analysis into actionable recommendations

Proficiency in Agile delivery tools JIRA Leankit Confluence Asset Mgmt etc

Proficiency in Service Now application

Preferred

Experience in managing software product portfolio for a product line or product group

Experience working with Manufacturing Labs or Quality Systems GxP SDLC proficiency

MS Azure AWS and Power Apps proficiency or certification is preferred

Other

English language required

Site based role although some remote working potentially after a predetermined period

Highly self motivated and proactive person required

Skills

Mandatory Skills : Field Engineering