IT Support Apprentice (PLP)

Duties and key responsibilities:

• To learn all aspects of I.T. infrastructure, including network topology
• Drive ongoing I.T. projects with support from the I.T. Manager and 3rd party consultants
• Support in day-to-day break fix and helpdesk functionalities
• To learn how to become a good visual user with the goal of becoming a ERP system “super-user” able to train other employees.

Hard Skills to learn (formal training plan to be developed and monitored)

• Sales, Finance, Operations elements of ERP system.
• A proficient user of ERP system linked to shopfloor and data management by use of QR code
• The use of data-tables in ERP system and how their structures integrate existing and new reporting functions
• How to create an upgrade plan, and to work with Quartess, an external consultant, PLP and external auditors to carry out database upgrades
• A very clear understanding (through on the job training) of accuracy of inventory balances for a business and its ERP system
• Process of inventory balances
• Physically transacting inventory by transaction and QR code
  Troubleshooting to find transaction errors for missing inventory
• To understand the software, hardware and hardware integration (scanners & printers) to support the visual application in its current remote version, by tablet and potential future cloud variants
• Supporting SQL / Crystal / SSRS coding. Data extraction and data insertion
• Learn PowerBI and PowerApps
• Promote Cyber Security measures in GB

• Communication skills
• Problem solving skills
• Troubleshooting skills
• Able to work independently
• Modifying reports
• Database extractions
• Dashboards for visual ERP
• Time management
• Interest in IT
• Interest in Business studies
• Ability to travel
• Able to work in group form

• English and Maths GCSE, grade 5 or above (Essential)
• ICT GCSE, grade (A*-C/9-4 or equivalent) (Desired)