Information Communications Technician Apprentice

The apprentice will learn the job of a field-based service engineer in the print industry from the ground up. This will include workshop refurbishment of machines and components, web-based learning from the manufacturers we support, networking and IT infrastructure for equipment, supported from basic office equipment to production machines.

Equipment Installation & Maintenance

• Working with another member of staff, install, set up, and maintain professional print devices, including both hardware and software
• Provide customer training on devices to help users get the most out of their equipment
• Diagnose and resolve technical faults, working with other members of the team

Component & Equipment Refurbishment

• Take apart and clean imaging drums
• Replace worn parts with new and repackage ready for engineer use
• Perform toner refills where necessary (all safety equipment provided and instructions)
• Identify work to be undertaken using machine management lists
• Allocate stock if available, order stock where not to hand
• Prepare equipment for refurbishment (remove worn parts, set aside for refurbishment or replacement)
• Fully clean all areas of machine using equipment and materials provided
• Reassemble all parts inside machine to manufacturer's specification
• Test and adjust where required
• Clean outer casings and prepare for delivery

Training course and engineer accompaniment

• Undertake all web-based learning modules over a 12-month period and obtain a minimum pass rate
• Accompany senior engineers and be involved with processes involved in repair and adjustments
• Apply learning to equipment in showroom and workshop
• Learn proper use of cleaning equipment and techniques

Other duties

• Keep warehouse and workshop area clean and tidy
• Maintain stock levels of cleaning products and refurbishment parts
• Undertake jobs provided by administrator, directors or other engineers when required
• Adopt processes to ensure timely and efficient working methods to ensure steady supply of refurbished parts
• Make deliveries to sites, engineers and when appropriate undertake straightforward repairs or replace parts, subject to training delivery
• Help with deliveries and equipment installations when required

• Communication skills
• IT skills
• Attention to detail
• Analytical skills

• English GCSE, grade 4 (Essential)
• Maths GCSE, grade 4 (Essential)