Apprentice IT Support Technician
Role
The IT Support / Systems Technician will be responsible for maintaining clients’ computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on-site visit. The ideal candidate will be an understanding of Microsoft 365 and associated cloud services. You will work for a variety of business clients.
Responsibilities include:
- Supporting Microsoft 365 Applications and Platforms.
- Supporting Microsoft Azure platforms to a basic level.
- Troubleshooting Desktop Operating Systems.
- Supporting of VOIP and Teams Phone systems.
- Supporting Windows Active Directory Services to a basic level.
- Installing computer hardware operating systems/applications remotely and onsite.
- Troubleshooting system/network issues and diagnosing hardware/software faults.
- Supporting Client Firewall, Sonicwall knowledge is an advantage.
- Providing support, including procedural documentation and relevant reports.
- Supporting the roll-out of new applications and setting up new user accounts / passwords etc.
- Responding within agreed SLA’s to call-outs.
- Prioritising and managing a range of open cases at any one time.
- Establish working relationships with customers and suppliers.
Training
You will be self-motivated with strong communication skills and outstanding client-facing abilities. You will thrive under pressure and understand the need to deliver faultless customer service.
Knowledge / experience should include:
- Thorough and current knowledge of Office 365, Teams, SharePoint, Exchange Online, Azure, etc.
- Excellent knowledge of Desktop and Office products.
- A working knowledge of the use of Powershell.
- Good understanding of Microsoft products like SQL, Microsoft Server, Active Directory.
- Ability to fault-find technology to include switches, firewalls, routers, internet connections, printers, wireless solutions, cabling issues.
- The ability to work in a fast paced, dynamic environment, prioritising, and multi-tasking effectively.
- Demonstrate expertise in all activities associated in the provision of a managed service.
- Has a good eye to recognise new technology as it evolves, with consideration of how it could enhance our customer’s systems.
- You will have attained or be working towards your Microsoft 365 fundamentals.
Information Communications Technician Training
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
- Data Security.
- Hardware & Software.
- Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
- Cloud & Mobile Technologies.
- Technical Problem Solving.
- Advanced-Data Security.
- Computer Networks.
- IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.
Staff development is important and they pride themselves on their fantastic staff retention rate. Upon successful completion of the apprenticeship, there will be exciting opportunities for progression within the business for the right candidate.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- PROFESSIONAL APPRENTICESHIPS LTD
- Working Week
- Monday to Friday, 9am to 5pm, or 8.00am - 4.00pm.
- Expected Duration
- 1 Year 1 Month
- Positions Available
- 1
- Closing Date
- Friday, 7th November 2025
- Start Date
- Monday, 10th November 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About the Employer
- Company
- PROFESSIONAL APPRENTICESHIPS LTD
- Location
- Ryves Vale, Tickenham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted
- Company
- PROFESSIONAL APPRENTICESHIPS LTD
- Location
- Ryves Vale, Tickenham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted