ICT Support Apprenticeship

You will provide technical and administrative support, practical assistance and advice where required to staff under the direction of the Director of IT Services or his/her delegate.

The successful candidate will provide a professional, effective and proactive service to support IT on the site(s) to which they are assigned.

• Provide Level 1 and 2 technical support to users relating to all IT, telecoms and AV equipment
• Maintain the site service desk, ensuring that users are kept informed in line with service standards
• Install new IT equipment and install operating systems and software onto them as directed
• Maintain network access rights, including creating individual new user accounts and archiving old ones
• Create self-help and training resources to support end users.
• Ensure that all IT equipment is kept clean, tidy and in a safe condition
• Undertake routine and non-routine checks, maintenance, calibration, cleaning and fault investigation
• Assist with the provision and support of IT equipment associated with meetings and other presentations
• Assist with the preparation of IT equipment for events that will occasionally require out-of-hours working
• Maintain and repair IT equipment, liaise with third-party maintenance and repair companies or seek specialist assistance to ensure safe and efficient operation
• Diagnose and resolve workstation operating system and software problems, independently where possible, but seeking advice when necessary
• Ensure the safe storage of equipment, materials and the disposal of waste and hazardous material in line with relevant regulations, guidelines and procedures
• Maintaining records of stock and loans of equipment and materials, identifying when new stock is required and taking receipt of stock deliveries
• Undertake annual stocktaking
• Delegated responsibility for petty cash and the purchase of relevant items locally when authorised, assessing the availability of suitable alternatives in line with best value principles and maintaining records of transactions and expenditure in accordance with financial procedures
• Undertake clerical duties when necessary
• Actively contribute to training, support and development of other IT Services team members

Data Protection and Safeguarding:

• Work within the requirements of Data Protection at all times
• Understand your responsibilities in relation to safeguarding and child protection and how to highlight an issue/concerns

General:

• The post-holder will be expected to exemplify the values of Respect, Opportunity, Collaboration and Aspiration and demonstrate trust behaviours as outlined in the company policy
• The post-holder will be expected to undertake any appropriate training provided by the Trust to assist them in carrying out any of the above duties
• The post-holder will be required to promote, monitor and maintain health, safety and security in the workplace. To include ensuring that the requirements of the Health & Safety at Work Act, COSHH, and all other mandatory regulations are adhered to
• An Enhanced Disclosure with the Disclosure and Barring Service (DBS) will be undertaken before an appointment can be confirmed. https://www.gov.uk/government/collections/dbs-filtering-guidance ‘

Person Specification

• Minimum 3 GCSEs (including English and maths)
• Good communicator
• Professional and approachable
• Able to problem-solve
• Excellent written and verbal communication skills
• Good planning and organisational skills
• Ability to prioritise and multitask
• Ability to diagnose and troubleshoot issues
• Ability to use own initiative and work unsupervised when appropriate to do so
• Committed to Equality and Diversity
• Committed to own continuing professional development
• Be able to work outside normal working hours when required, notice given

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience