IT Support Technician Apprentice
This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. We are looking for an IT apprentice to join the team supporting internal customers, and the technical team with a variety of tasks.
Role
Key Responsibilities:
- Updating of systems - internal and external to ensure data accuracy and within agreed data standards for customer systems
- Communicate with internal customers via the Helpdesk, email, telephone or face to face
- Troubleshooting of issues and escalation within either Operations Management
- Interaction with Technical; Service and Helpdesk teams throughout all aspects of the role
- Working in clear and defined workspace to deliver professional standards with appropriate levels of equipment
- Health and Safety procedures will be followed at all times
- Wear appropriate workwear at all times; and where required use of PPE as provided
- And any other task as reasonably requested by management
Person Specification:
- Ability to manage time and prioritise requests based on urgency and importance
- Strong verbal and written communication skills
- Customer service focused
- Team orientated attitude to help co-workers, customers and departments with technical problems
- Motivation to learn new skills and technologies
- Any knowledge around help desk software is desirable but not required
Training
Information Communications Technician Training
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
- Data Security
- Hardware & Software
- Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships ICT Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. We also boast the highest Ofsted rating, which only a select few training providers in the region have.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
- Cloud & Mobile Technologies
- Technical Problem Solving
- Advanced-Data Security
- Computer Networks
- IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.
- There are opportunities to progress into a permanent role in IT support for the right candidate
- They are looking for driven, passionate individuals who want to succeed and they will support you growing as they grow
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- PROFESSIONAL APPRENTICESHIPS LTD
- Working Week
- Monday - Friday, 9.00am - 5.00pm
- Expected Duration
- 1 Year 1 Month
- Positions Available
- 1
- Closing Date
- Tuesday, 12th May 2026
- Start Date
- Tuesday, 19th May 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience