Senior Clinical Customer Success Manager

Location: United Kingdom

Territory: UK and Europe

Employment: Permanent, full-time

Working model: Field-based with regular travel

The Opportunity:

An international healthcare technology company is looking for a Senior Clinical Customer Success Manager to support the continued adoption of its cardiovascular imaging platform across the UK and Europe.

This is a senior, customer-facing position combining cardiac CT clinical applications, hospital implementation and long-term account development.

You will lead complex customer deployments, help clinical teams integrate the technology into existing pathways and ensure hospitals achieve sustained value from the platform.

Key Responsibilities:

• Lead new implementations, account expansions and workflow changes across hospital customers
• Develop implementation plans covering stakeholder engagement, training, system readiness, milestones and post-launch support
• Help radiology and cardiology teams embed the technology into routine clinical practice
• Deliver training to radiographers, radiologists, cardiologists and other clinical users
• Provide guidance on cardiac CT acquisition, reconstruction, image quality and workflow optimisation
• Support customers across different CT scanner platforms and hospital systems
• Resolve complex clinical, technical and operational adoption challenges
• Monitor customer activity and identify opportunities to improve utilisation and account performance
• Develop reusable training materials, implementation playbooks and customer education programmes
• Share customer feedback with commercial, medical, technical and product teams
• Maintain accurate records of training, feedback, account plans and customer outcomes
• Support selected workshops, customer meetings, product launches and industry events

Experience Required:

• A degree or equivalent professional background in radiography, medical imaging, healthcare science, engineering or a related discipline
• Strong experience within cardiac CT or CCTA imaging
• Previous experience in clinical applications, healthcare technology implementation, customer success or clinical support
• A good understanding of hospital imaging pathways and multi-stakeholder clinical environments
• Familiarity with PACS, electronic clinical systems and digital diagnostic workflows
• Experience managing several complex projects or customer accounts simultaneously
• Strong presentation, training and stakeholder management skills
• Confidence working with senior clinicians and hospital leadership
• Ability to work autonomously in a field-based position
• Willingness to travel regularly across the UK and Europe

Desirable Experience:

• A clinical radiography or advanced cardiac imaging background
• Experience working across multiple CT manufacturers
• Delivery of train-the-trainer or structured clinical education programmes
• Exposure to medical software, digital health, SaaS or AI-supported clinical technology
• Experience mentoring colleagues or improving regional implementation processes

Why Consider This Role?

This is an opportunity to take ownership of strategically important hospital customers while helping shape how a growing European organisation delivers implementation and customer success.

The position offers genuine influence across clinical practice, customer adoption and regional operational strategy.

Please apply or contact the advertising recruitment partner directly for a confidential discussion.