IT Technician Apprentice (Propergeeks Ltd)
To assist in the diagnosis of, and the repair of, computerised device failure, software failure and software installation failure. To sell our range of hardware and software products and to assist customers at the counter and on the telephone.
Role
- Assist in the diagnostics and repair of hardware/software failures and user generated issues
- Use your knowledge of Windows and Mac OS software to troubleshoot issues and resolve them for the user, both in person and, via remote support
- Interact with customers in our store and answer customer queries on the telephone and by digital contact
- Assist customers in our store with the purchase of hardware, software, printer ink and accessories
- Maintain good and safe housekeeping standards in the shop and workshop areas
- Comply with Company dictated procedures in the handling of computerised devices, data security and protection, cash handling and customer record-card completion
- Comply with company dictated procedures concerning the safe handling of electrical goods, chemicals (cleaning fluids, solvents), fire safety equipment and security routines
- Attend Company sourced training courses in association with your Apprenticeship Learning Plan
- Sign and comply with the Company’s dictated procedure in the reporting of illegal and legal adult digital content
- Comply with our Equal Opportunities and Equitable Access policy
- Comply with our dress/uniform code
- To assist in the diagnosis of, and the repair of, computerised device failure, software failure and software installation failure
- To sell our range of hardware and software products and to assist customers at the counter and on the telephone
Training
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards
- Support the information systems needs for your business
Progress to mobile technician or shop management role.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ESTIO TRAINING LIMITED
- Working Week
- 9.30am - 4pm, Monday - Friday.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Saturday, 3rd October 2026
- Start Date
- Monday, 12th October 2026
Desired Skills
- Good communicator
- Ability to engage with people
- Likability
- Polite
- Approachable
- Personable
Qualifications
- GCSEs including English and Maths GCSE, grade A*-C/9-4 or equivalent (Essential)