Infrastructure Service Delivery Manager - Workplace Technology (9 months FTC)

Our client is a leading financial services organisation seeking a Workplace Technology Consultant to join our Workplace Services function on a fixed term basis for 9 months.. This role focuses on advancing modern communication, collaboration, and desktop technologies while ensuring secure and efficient digital working experiences across the organisation.

Key Responsibilities:

• Act as a consultant and subject matter expert for Microsoft 365 workplace technologies including Windows 11, Teams, Exchange, SharePoint, OneDrive, and EM+S.
• Define clear expectations, SLAs, and performance metrics for MSPs to ensure high‐quality operational outcomes.
• Partner with MSPs and internal teams to drive continuous improvement, cost optimisation, and service innovation.
• Support troubleshooting activities, performance reviews, and strategic discussions with stakeholders at all levels.
• Help develop and maintain workplace service standards, governance frameworks, and best practices.
• Contribute to cross‐functional initiatives, major incident escalations, and operational projects.

Skills & Experience:

• Strong experience managing IT operations or service delivery through MSPs, with a focus on performance and outcomes.
• Good understanding of Digital Workplace technologies including Microsoft 365 and Windows 11.
• Proven experience using SLAs, KPIs, and service metrics to manage vendor performance.
• Strong project management skills (Waterfall and Agile).
• Excellent communication and stakeholder‐management skills, including experience working with global or offshore teams.
• Background in Infrastructure Engineering, Operations, or delivery.

This is an excellent opportunity to influence and evolve a modern digital workplace environment. The role is hybrid with 3 days in central London and will be fixed term for 9 months.