POS Technical Pre-Sales & Solutions Specialist
This is a hands-on technical role supporting the UK & Ireland sales team across the full sales and onboarding cycle.
You will act as the main technical contact for customers and prospects — delivering demos, responding to RFPs, supporting solution design, and helping ensure smooth implementation of my clients POS hardware and software solutions.
The role is a mix of:
- Technical pre-sales support
- Early-stage technical qualification of new enquiries
- Coordinating customer onboarding projects
- Feeding customer requirements into product and engineering
My client does not currently have a formal Product function, so this role will also involve capturing development requests and clearly communicating them internally.
This is not a senior leadership position — it is a practical, delivery-focused role with scope to grow.
Key Responsibilities
Technical Pre-Sales Support
- Support the sales team with product demos and technical presentations
- Assist with RFP/RFI responses and tender documentation
- Help qualify inbound enquiries from a technical perspective before passing to sales
- Build solution proposals based on customer requirements
- Provide clear technical explanations to both technical and non-technical stakeholders
Customer Onboarding & Project Support
- Act as project lead for new customer implementations
- Coordinate internally to ensure successful delivery
- Track actions, timelines and risks
- Support customers during certification and integration
- Escalate systemic product or solution issues where needed
Product & Market Feedback
- Capture new feature or development requests
- Clearly document and communicate requirements to engineering
- Support new product introductions and software updates
- Keep customers informed of hardware/software changes and industry certifications
- Monitor relevant payment industry or regulatory changes
General Support
- Deliver product training where required
- Track SDKs, demo devices and training materials
- Support NDAs and technical input into contracts
Experience & Profile
- 2+ years in technical pre-sales, solution support, or similar role (payments industry preferred but not essential)
- Comfortable presenting and explaining technical solutions
- Organised and structured in managing tasks and documentation
- Able to work across sales, engineering and customer teams
- Analytical mindset and willingness to learn new technologies
- Comfortable in a growing business where processes are still being developed
- Open to occasional travel
- Hardware experience is helpful but not required.