Product Owner - Payments

We are recruiting for a Product Owner to define and deliver the future roadmap for our payment's platform. The current product suite is offered exclusively to companies that are part of the group. The platform has both a Payments Gateway for payment acceptance and processing as well as a Back Office to handle reconciliation, creation of customer funding, generation of fees and initiation of funding instructions. We need an experienced, hands-on candidate who has a clear track record of launching payments products and features in an agile environment.

The role reports to the Product Director and will involve working with our software development teams, third party partners as well as operational teams to deliver on their roadmap.

The candidate should also be experienced and confident in working collaboratively with customers as well as internal stakeholders.

Key Accountabilities:

Creating a business case driven, short, medium, long-term roadmap that-

• Solves problems for existing and future customers.
• Considers our third-party partner roadmap.
• Incorporates feedback from our group company ISVs/Software platforms, customers and operational teams.
• Creating business cases for each roadmap product and feature that outlines the customer value and cost benefit.
• Following the Product Delivery Framework to gain roadmap sign off from the Leadership team.
• Break down products and features from the roadmap into EPICS and stories for delivery by an Agile software delivery team.
• Work with our technology to deliver and plan releases.
• Participating in, and leading where necessary, all agreed Scum ceremonies, Refinement, Demos, Scrum of Scrums etc.
• Defining and including relevant non-functional requirements in feature delivery. Working with the Head of Technology and other key technical stakeholders to obtain.
• Defining and including operational requirements in feature delivery. Working with the Head of Operations and Head of Risk to obtain.
• Creating supporting documentation to Stories and EPICs for development teams or other third parties to help explain goals or difficult concepts. To include process flows, sequence diagrams, wireframes etc.
• Producing value and benefits documentation to share with non-technical stakeholders such as the Marketing and Commercial teams as part of the Product Roll Out.
• Working with ISVs/Software Platform stakeholders and Technical Implementation Managers during initial adoption and integration phases so feedback can be incorporated into the backlog.
• Understand and be able to talk confidently to both technical and nontechnical stakeholders about the products and features compared with other products and services in the market particularly those that the group companies are already integrated to.
• Produce and keep updated, competitor analysis.

Required skills and experience:

• Understands how card payments work and the roles and responsibilities of a Gateway and / or an Acquirer.
• Experience of product owning API based products.
• Experience of working in an Agile Software Development environment including working with a development team and writing Epic and User Stories.
• Excellent, assertive presenting and verbal communication skills.
• Excellent written communication skills in including roadmaps, feature positioning, business cases.
• Self-starter with track record of taking initiative and attention to detail.
• Ability to work autonomously and collaboratively with fellow delivery stakeholders.
• Accomplished with all common office software applications including MS Project or MS Teams Planner.

Desired skills and experience:

• Experience of working for a Payments Gateway, Acquirer, Payments Facilitator.
• 3-5 years of Product Owner experience in a software development environment for payments products.
• Experience of Feature Flags and tools to support this (eg Launch Darkly.)
• Experience of product ticketing software (eg Azure Dev Ops, JIRA.)
• Experience of collaborative documentation tools (eg Confluence.)

Required behaviours and attributes:

• Clear, concise verbal and written communication.
• Self-starter, requires little supervision, knows what needs to be done.
• Well organised, able to work on multiple work streams concurrently.
• Naturally inquisitive, curious about how things work, keen to learn.

Why choose us?

Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant software and payments business with exceptional people and the best products and services.

Across our portfolio of tech platforms, we're creating an environment where talented entrepreneurs and businesses flourish.

Formed in 2018 with investment from New York-based private equity firm Aquiline to build a portfolio of complementary software with our own integrated payments platform and professional service businesses.

Our headquarters are in London, and within our UK based operation, we've been adding (through acquisition) a new business to our group at the rate of almost one each month. These market-leading software businesses form our five divisions across a number of verticals, with our integrated payments platform, intrinsic to the entire organisation.

Our team is over 900 people strong, and we work from home and offices throughout the UK. Working better together is central to everything we do, which is an advantage, as each time we add a new business, we're adding new ideas and innovation.

Our vision and mission is to build a brilliant business with the best products and the best people, and by integrating our software and payments platform, we're able to deliver the best solution for our customers.

Our FAIR Values:

Our fair Values help our team, our suppliers, partners and customers check how we are interacting and dealing with each other.

• Future Proofed- We seek out innovation and we continually strive for progress.
• Approachable- We're approachable and communicate with respect and empathy.
• Integrity- We always do what we believe to be the right thing.
• Responsible- We are accountable for ourselves, each other and our organisation.