IT Apprenticeship
Are you looking to start a career in IT with hands-on experience in a fast-growing cybersecurity and IT solutions company? PT Cyber Security Solutions is offering an exciting IT Support Apprenticeship where you will gain valuable skills in IT support, troubleshooting, and client service.
Role
- Providing first-line technical support to clients via phone, email, and on-site visits.
- Assisting in maintaining, monitoring, and updating IT systems to ensure smooth and secure operations.
- Helping with the installation and configuration of IT equipment and software.
- Diagnosing and fixing technical problems, escalating complex issues when needed.
- Maintaining accurate records of support requests and solutions in our ticketing system.
- Ensuring every client interaction is positive and professional.
- Taking part in training sessions and workshops to boost technical skills and knowledge.
- Travelling to client sites across Merseyside to provide on-site support.
Training
Possible full-time position within the business and progression onto Level 4.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday to Friday, 37.5 hours per week. Times to be confirmed.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 19th May 2025
- Start Date
- Tuesday, 27th May 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
Qualifications
- English GCSE, grade 5/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
PT CYBER SECURITY SOLUTIONS
PT Cyber Security Solutions is a Liverpool-based company dedicated to providing top-tier IT and cybersecurity services to businesses across Merseyside. They specialise in protecting companies from cyber threats while ensuring their IT systems run smoothly. If you're passionate about technology and want to be part of a team that values growth, innovation, and excellent customer service, this is the perfect opportunity for you.
- Company
- PT CYBER SECURITY SOLUTIONS
- Location
- PIONEER HOUSE, PIONEER BUSINESS PARK, NORTH ROAD, ELLESMERE PORT, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- PT CYBER SECURITY SOLUTIONS
- Location
- PIONEER HOUSE, PIONEER BUSINESS PARK, NORTH ROAD, ELLESMERE PORT, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted