Helpdesk Case Handler

Helpdesk Case Handler – £26,000 to £31,000

Looking for a role where every day’s different, and your people skills actually matter? This one’s for you.

You’ll be the first point of contact for clients and suppliers — handling calls, managing inboxes, solving issues, and keeping everything running smoothly. It’s fast-paced, team-based, and all about great communication and problem-solving.

What you’ll be doing:

• Managing client and supplier queries by phone and email
• Logging and tracking cases to hit service targets
• Supporting internal teams and building solid relationships
• Helping with contract renewals and admin tasks
• Keeping on top of deadlines while staying cool under pressure

What we’re looking for:

• Strong communicator who’s confident juggling multiple tasks
• Organised, detail-focused, and proactive
• Resilient and adaptable when things get busy
• Customer-first mindset with solid IT skills

If you’re someone who thrives in a busy environment, enjoys working with people, and likes seeing things through from start to finish — this could be a great fit.

Want to take the next step? Apply now and let’s talk.