IT - First Line Support Apprentice
Do you have a genuine interest in IT? The First Line IT Support serves as the initial point of contact for internal users seeking assistance with IT issues. This role focusses on delivering fast, accurate, and customer‐centric support while ensuring issues are triaged effectively and resolved or escalated appropriately.
Role
- Provide first‐line technical support for Bespoke Software, Microsoft products including Windows 11, Microsoft 365 and Teams.
- Provide support to end users using Bespoke Network Management platform, system training will be provided with the role.
- Diagnose and resolve basic hardware, software and network issues.
- Log, categorise, and prioritise incoming incidents and service requests.
- Deliver clear, friendly, and professional communication to end users, ensuring a positive support experience.
- Follow established troubleshooting workflows and knowledge‐based articles to resolve issues efficiently.
- Escalate incidents to IT Support Manager with detailed diagnostic notes.
- Support user onboarding activities such as account creation, licence assignment, and access provisioning.
Training
Training will be tutor-led, one day a month and is delivered remotely. Apprentices have a monthly 1-1 review meeting.
Ongoing training and personal development are encouraged.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- WEST BERKSHIRE TRAINING CONSORTIUM
- Working Week
- Monday to Friday, 8.30am - 5.00pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 12th June 2026
- Start Date
- Monday, 6th July 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Logical
- Initiative
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
PURE OFFICES LIMITED
Our Mission.
Pure Offices was founded in 2007 with one aim - to offer quality and flexible office solutions to businesses around the country, from start-ups to global corporates. We are proud of our centres which have been carefully designed to maximise wellbeing in the workplace. From plenty of natural light, good ventilation and smart interiors through to sustainable initiatives such as solar panels, sourcing energy from renewable sources and low energy lighting. Our offices meet the demands of the modern business which, when twinned with excellent levels of customer service, gives the ultimate hassle free, easy in- easy out, office experience.