Operations & Systems Manager

Pacific International is a globally recognised retained executive search firm partnering with Fortune 500, FTSE 100, and high‐growth organisations worldwide. As we continue to scale, we are investing in the systems, processes, and infrastructure that support our people and performance.

We are seeking an Operations & Systems Manager to play a central role in enabling the business through strong operational ownership, systems optimisation, and technology enhancement.

The role:

The Operations & Systems Manager oversees day‐to‐day operational processes, ensuring that business‐critical systems, suppliers, and workplace operations run efficiently and effectively as the organisation continues to grow. Working closely with senior stakeholders across operations and IT services, the role focuses on improving workflows, strengthening core operational foundations, and ensuring that technology and workplace infrastructure remain secure, reliable, and scalable.

The role offers the opportunity to take hands‐on ownership of how the business operates, combining practical operational delivery with systems accountability, CRM ownership, and the considered adoption of AI and emerging technologies to support sustainable growth.

Key responsibilities:

• Oversee and improve operational processes, driving efficiency through process redesign, automation, and technology enablement.
• Own workplace IT infrastructure and act as the main point of contact for external IT providers and technical partners.
• Manage onboarding and offboarding of systems access and equipment for office‐based and remote employees.
• Act as operational owner for core business systems, including Pump CRM, ensuring data integrity, adoption, and continuous improvement.
• Lead the adoption of AI and emerging technologies to streamline workflows and support operational scalability.
• Oversee reporting, dashboards, and operational data (e.g. Power BI) to support data‐driven leadership decisions.
• Support a safe, well‐organised, and productive workplace environment.

Experience:

• Experience in an operations, business operations, or systems‐focused role, with exposure to end‐to‐end operational processes.
• Strong organisational and coordination skills, with a practical, problem‐solving mindset.
• Comfortable working with CRM platforms and Microsoft 365 / Dynamics, and coordinating with workplace systems and external suppliers as part of broader operational workflows.
• Confident communicator, able to work effectively with senior stakeholders.
• Willingness to travel occasionally to Germany and Philadelphia.

Why us?

• You’ll join a collaborative, international firm where operations and systems are viewed as strategic enablers.
• The role offers autonomy, visibility, and the opportunity to shape how the business operates as it continues to grow.

Diversity Statement

At Pacific International, diversity, equity, and inclusion are at the core of who we are and what we do. Our commitment to these values is unwavering and we proudly champion diversity on behalf of our clients in every Executive Search mandate we undertake. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. In pursuit of these objectives, we actively encourage applications from individuals of all backgrounds and identities.