Practice Manager

Job description

Job responsibilities

Primary Responsibilities:

Practices Operations and Development

Practice Policies and Procedures

HR and Training - including management of all clinical and administrative staff and recruitment

Rota planning

Service delivery (GP/ANP/HCA/Admin/Other)

Risk Management

Fire, Health, Safety and Security

Premises, Procurement, Equipment & Site Management

IT & IG

Finance (alongside bookkeeper and accountants)

CQC compliance

Comms and Engagement (including PPG)

Complaints

Managing contracts for cleaning, gardening etc

Job Description:

Oversee the management of daily practice operations, ensuring staff meet their primary responsibilities and maintain high standards of case

Manage HR processes, including recruitment, background checks, contractual matters, appraisals, staff sickness and staff performance management

Lead workforce planning to ensure appropriate skill mix and that staff possess the necessary training and qualifications for their roles

Ensure compliance with employment law and relevant legislation, addressing any employment issues in a timely and professional matter

Keep Clarity Teamnet database up to date

Liaise with Primary Care Network (PCN) and local commissioners , attending meetings and fostering collaborative working relationships

Provide ongoing support and strategic advice to the practice partnership, ensuring they are kept informed of operational matters

Stay abreast of developments and changes within primary care, implementing relevant updates and improvements

Oversee practice finances, working closely with the practice partners, bookkeeper and accountants to ensure accurate financial reporting, budgeting and compliance with financial obligations

Liaise with the payroll provider to ensure accurate payroll processing and timely submission of information

Identify opportunities to maximise income and minimise expenditure, ensuring financial stability.

Ensure the practice meets all Quality and Outcomes Framework (QOF) and commissioned service targets, driving continuous improvement

Manage the significant event and complaints process in compliance with current legislation and guidance, ensuring effective resolution , this includes Ombudsman and CQC

Oversee contracts and maintenance of services and equipment, ensuring service continuity and compliance with regulations

Regularly review and update practice policies and procedures to reflect best practise and regulatory requirements

Lead and coordinate internal projects, ensuring they are delivered effectively and contribute to practice goals

Oversee the management of the practice IT and phone systems, ensuring compliance with the Data Security Protection Toolkit (DPST) and data protection requirements. Undertaking projects for implementation of new systems and IT hardware refresh

Coordinate the development of the practices business continuity plan and ensure robust planning for future growth

Assist in preparing business cases for the introduction of new services, providing project management support where necessary

Ensure ongoing CQC compliance, driving initiatives to meet and exceed regulatory standards

Maintain compliance with all contractual obligations and ensure all necessary documentation and reports are submitted on time

Offer guidance and support to both staff and the practice partnership to foster effective teamwork and a positive work culture

Manage internal and external communication strategies, ensuring the practices website is up to date , accurate, and reflective of the practices services

Facilitate meetings, both clinical and management/partners, ensuring that action plans are effectively documented, followed up and executed

Provide support in managing the Patient Participation Group fostering patient engagement and feedback

Oversee the management of practice estates and facilities, ensuring compliance with health and safety regulations and conducting regular risk assessments

Person Specification

Qualifications

• Good standard of education with excellent written and verbal communication skills

• Business management qualification

Experience

• Experience of managing teams
• Experience of dealing with HR matters
• Experience of compliance
• Experience of dealing with financial matters

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Papworth Surgery

Address

Chequers Lane

Papworth Everard

Cambridgeshire

CB23 3QQ

https://www.papworthsurgery.nhs.uk/