Implementation manager

Company Description

Paraglide AI develops AI agents to optimize Accounts Receivable processes, ensuring businesses get paid on time. Our billing support agent automates responses to customers' invoice queries. Our collection agent ensures customers get paid on time by automating and personalising end-to-end collection conversations.

We're an AI-native startup that has raised $5M from leading venture capital firms that are behind companies like Anthropic, LinkedIn, Perplexity, and Shopify. We serve mid-market and enterprise customers.

Role Description

This is a full-time on-site role for an Implementation Manager based in the London Area, United Kingdom or Malmö, Sweden. The Implementation Manager will oversee the end-to-end onboarding of clients, coordinate with cross-functional teams to deliver customized solutions, and ensure project milestones are met. They will work closely with clients to understand their needs, provide training, and ensure a seamless integration of the company's AI solutions. This role requires a mix of technology expertise, customer relationship management, and problem-solving skills to drive successful project execution.

Qualifications

• Proficiency in project management, workflow coordination, and meeting deadlines.
• Strong client relationship management skills, with the ability to understand and address client needs effectively.
• Technical aptitude, including familiarity with software systems
• Excellent communication and presentation skills, both written and verbal, for internal and external stakeholders.
• Ability to collaborate with cross-functional teams, including sales, product, and technical teams.
• Understanding of finance operations is a plus
• Prior experience in SaaS, AI, or finance-related industries is advantageous.
• Bachelor's degree in Business Administration, Information Systems, or a related field is preferred.