Senior Account Manager (London Area)

At Paragon DCX , we’re on a mission to turn great brands into exceptional customer experiences through the smart use of data, strategy, and technology. As a Senior Account Manager , you’ll be at the heart of that mission—driving client success, fostering lasting relationships, and leading the delivery of high-quality CRM campaigns and digital experiences.

This isn’t just a role—it’s your opportunity to become a trusted strategic partner to major clients while playing a pivotal role in our agency’s growth and culture.

What You’ll Do

You’ll take ownership of client relationships and project delivery, making sure everything runs smoothly—from tactical campaign implementation (email/SMS) to strategic CRM planning. You’ll work cross-functionally to connect internal teams and external stakeholders, always ensuring results exceed expectations.

Key Responsibilities:

• Lead fully integrated digital and CRM campaigns (email, SMS, data-driven projects)
• Manage reporting, database change requests, and key deliverables
• Maintain schedules, budgets, and quality control, using best practices to guide your team
• Drive continuous improvement in processes, KPIs, and lessons learned
• Build strong, lasting relationships with clients through proactive communication
• Lead regular status calls, QBRs, and strategic planning sessions
• Understand your clients’ businesses inside out to identify new growth opportunities
• Champion innovation, quality, and value in everything we deliver
• Partner with internal delivery, data, and tech teams to bring ideas to life
• Capture and communicate project requirements, risks, and timelines clearly
• Help shape strategic account plans and coach junior team members
• Align with proposition leads to identify and unlock new client opportunities
• Ensure clarity across timelines, scope, and budget
• Manage account financials, forecasts, and fee structures
• Escalate issues early and ensure smooth delivery across all touchpoints

What you'll bring

You’re an experienced, confident account handler who’s equally at home in front of clients and leading internal teams. You understand CRM inside out and are excited to bring innovative ideas to the table.

Essentials:

• Proven experience in an agency environment as a Senior Account Manager
• Strong background in CRM and campaign delivery
• Knowledge of key ESPs (ideally Salesforce Marketing Cloud, Acoustic, Dotdigital)
• Familiar with analytics tools (Apteco, Tableau preferred)
• Excellent stakeholder management and communication skills
• Ability to manage complex projects calmly and methodically
• Passionate, proactive, and ready to be a core part of an exceptional team

We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.

We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can.

If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message.

We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience. Unfortunately, we cannot ensure this standard if you enquire about a role via email or LinkedIn message, as it falls outside of our established process.

This is a hybrid role, 2 day a week in our London office - Salary £40-45K