ICT Systems Engineer

ICT Systems Engineer

JOB DESCRIPTION AND RESPONSIBILITIES:

• As directed by the Technical Directors
• Install, configure and support all company supported Operating Systems, Software and Hardware.
• Attend client sites to perform various aspects of computer services.
• Always seen to be helpful when dealing with clients, and display professionalism and patience when offering advice and support
• Provide telephone, remote and on-site technical support.
• To treat every customer’s setup as if it were your own and provide them with the best possible support we can offer, putting the customer first in every instance.
• Installing new software (Applications, VMWare, Veeam, Microsoft Server platforms).
• Installing new hardware (servers, printers, computer workstations, laptops, switches, firewalls, network infrastructure etc).
• Providing general administration of customers systems
• Overseeing security of all customer’s systems.
• Diagnosing and resolving network faults.
• Provide limited training for customers on new equipment.
• Planning future improvements for customer’s sites and setups.
• Provide detailed and comprehensive job sheet recording in time management software.
• Comply with company procedures.
• Comply with company health & safety regulations.
• Produce/update detailed network documentation of any installations undertaken

ICT Systems Engineer PROFILE:

Experience:

• Experience of Windows Server 2016/19/22/25,
• Experience of all Windows Operating Systems through to Windows 11.
• Experience with Microsoft 365 Suite and Azure/AWS/Google.
• Experience with managing and troubleshooting backup solutions
• Experience of Apple and Linux.
• Experience of WiFi networking.
• Experience of VOIP telephone systems, particularly 3CX.
• Hardware installation, configuration and support.
• WAN/LAN/VLAN installation and configuration.
• TCP/IP and other protocol configuration.
• Internet and security technologies.
• Systems and database management.
• Proven IT Support / Systems Administration skills.

Qualification and skills:

• Excellent communication skills.
• Strong organisational skills with a methodical approach.
• Must be able to take initiative and solve problems on your own (when appropriate).
• Good all-round IT literacy.
• Good time management and the ability to complete work in a timely manner.
• Ideally you must have at least 5 GSCE’s (C/4 and above) – Maths and English are a must.

Personal attributes:

• Approachable and friendly.
• Tidy and presentable.
• Takes ownership and responsibility for self and others.
• Attention to detail.
• Ability to effectively prioritise customer requirements.
• Good communicator.
• Methodical approach required with a clear audit trail.
• Team player.

ADDITIONAL REQUIREMENTS:

A valid UK driving licence, be willing to use your own vehicle and insured for Business use

SALARY AND BENEFITS:

Based on 37.5 hour week – Monday to Friday 8:30am to 5:00pm

£20,000 - £35,000 - basic salary depending on experience/qualifications, plus:

• Use of corporate membership to leisure and gym at Exeter Golf and Country Club.
• Part of Technical commission scheme.
• Staff share scheme and dividends
• Team events and regular trips
• Training and Microsoft exams
• Overtime, including weekend work and out of hours calls.
• Company laptop
• Pension