Account Manager

Job Description: Account Manager – Strategic Expansion (NORAM & EMEA)

• Salary Range: Circa £45-70K + Commission
• Location: UK – London Office (3-4 days a week)
• Reporting To: Sales Director

Overview & The Opportunity

We are recruiting for a fast-growing technology company, recently named one of the UK's Fastest Growing Technology Companies by Deloitte. The companyt is a Preferred AWS Partner and a Microsoft migration partner for Azure and Azure Virtual Desktop.

This is a strategic growth role for a proven Account Manager to drive revenue growth across a portfolio of existing customers in North America and Europe. The focus is squarely on expansion and achieving a targeted net growth of 25% per account.

Key Responsibilities

The Account Manager will serve as a sales expert and evangelist, focusing on long-term relationship building and strategic account expansion:

• Account Growth Strategy: Develop and maintain a detailed account plan (e.g., \"blue sheet\") for each account to achieve the targeted 25% net growth.
• Revenue Expansion: Identify and pursue all opportunities to expand product deployments, including additional nodes, users, servers, and applications.
• Relationship Management: Engage regularly with assigned customers across NORAM and EMEA to build strong, long-term relationships and a network of contacts at multiple levels.
• Churn Mitigation: Monitor deployments to ensure customers are realizing full value from products, proactively addressing risks of churn, and securing timely renewals.
• Partner Coordination: Work with the company's network of resellers and partners to support end customers and coordinate all sales and account activities.
• Cross-Functional Collaboration: Partner closely with the Professional Services team to ensure successful delivery outcomes and with Marketing to build case studies and secure customer references.
• Forecasting & Reporting: Work with Finance and Sales Operations to manage renewal/expansion proposals and processes efficiently.

The Ideal Candidate Will Bring:

• Proven Sales Track Record: Demonstrated success in growing existing customer accounts through strong relationships and value-based selling.
• Software Sales Expertise: Hands-on experience in software sales, whether on-premise, cloud, or SaaS, with a clear vision for positioning and selling software products.
• Strategic & Technical Understanding: A strong understanding of enterprise IT environments, cloud migration, or software deployment is highly desirable.
• Global Acumen: Experience working across multiple regions or time zones, particularly NORAM and EMEA.
• Soft Skills: Must be flexible, dynamic, proactive, and resilient, remaining effective through fast-paced or shifting situations.
• Accountability: Self-motivated and accountable, taking ownership of work and driving continuous growth.