Delivery Manager (Farnborough)

Delivery Manager

Location: Hybrid Working – South West UK and Remote Working (3 days per week onsite)

Remuneration: Depending on experience, plus Company Bonus and Benefits.

Parico is a growing technology business with a history of delivering innovative and secure solutions to Public Sector customers across the United Kingdom. Our team are motivated individuals that help each other to do remarkable things every day. We face challenges together and we win together. At Parico, we deliver world-class solutions that transform the way that our clients use technology.

The Role:

Parico is seeking an experienced Delivery Manager who prospers against the challenge of working closely with a small business to solve complex and challenging problems across the Public Sector landscape.

You will be responsible for supporting the Parico Leadership team, driving delivery momentum across customer facing projects and owning internal strategic delivery projects that dramatically elevate and enhance our delivery function. You will translate strategy into action. You will be responsible for working closely with our customers, ensuring that we consistently exceed their expectations throughout project delivery and you will ensure smooth operations across our all of ours project in delivery.

You will work in close alignment with cross-functional department heads and the Parico Leadership team, driving the business towards new heights. Your contribution will be crucial in ensuring that we maintain a standard of excellence in customer delivery, consistently meeting and exceeding our customers' needs.

Responsibilities include:

• Serve as the primary point of contact for clients, understanding their business needs and ensuring that services we provide consistently meet high expectations align with their objectives.
• Build and source a team for the client, depending on the needs and skills of our people
• Manage onboarding, rotation, holidays, training, and working with our customers to forecast new requirements
• Build relationships with stakeholders and our team members and ensure relevant delivery projects are well-organised and managed in a timely manner; ensure all stakeholders, both internally and externally are regularly updated.
• Responsible for swiftly resolving issues raised by customers and delivery team members.
• Be the first point of escalation for delivery issues and represent delivery at customer meetings and engagements
• Represents the Parico Delivery function through participation in management meetings and steering committees with Senior Leadership Team members.
• Identify opportunities for delivery process improvement and develop and implement initiatives to enhance operational efficiency throughout the business.
• Proactively identify opportunities to provide additional services or solutions that add value to the client’s business, working with internal teams to scope and propose these enhancements.
• Prepare materials for weekly and monthly Senior Leadership team updates and supporting the Chief Executive Officer directly.
• Demonstrating a keen commercial acumen and analytical thinking, particularly regarding the financial aspects of delivery management, to enhance decision-making and strategic planning within the business and the industry at large.

Our Ideal Candidate:

You are an operator through and through with excellent communication, demonstrable leadership qualities, and have a proven track record of cross-collaboration to deliver on operational and project delivery wins.

• We are looking for someone who is thrives on leveraging enabling technology to close operational and service delivery gaps.
• We're looking for someone who has over 5yrs of experience and is ready to take their career to the next level. You will have a track record in operations with a proactive, can-do attitude.
• You will have a goal-orientated mindset and outstanding organisational abilities.
• You are dynamic, proactive and driven individual, with strong interpersonal communication skills, with a high focus on attention to detail.
• The ability to multitask and prioritise an ever-changing workload.
• Excellent project management skills and proactive visibility over tasks and responsibilities.
• A Microsoft Office savvy person that thrives on producing quality artefacts and reports.
• A reliable and trustworthy individual that is a go-getter and can run without much hand-holding.
• Someone confident and resourceful that can find creative solutions to issues at hand.
• Hold a Full UK Driving Licence and able to achieve UK Security Clearance.

What’s in it for you?

• A high-performance company culture and leadership team that are there to help you to progress your career quickly and thrive with endless opportunities.
• Kitted out with a full suite of tech goodies and any additional tech you may need with our work-from-home subsidy upon joining, so you can kit out your home office.
• Get the fuel you need to power through the workday with free snacks, drinks and a weekly catered lunch in the office.
• 25 days of paid holiday (plus 8 bank holidays).
• 10 days at full pay for Armed Forces Reservist training.
• Private health insurance provided through AXA PPP and mental health support through our Employee Assistance Program.
• Salary Sacrifice Electric Vehicle car scheme with Octopus Energy
• Discretionary company bonus
• Flexible Life Insurance, with a minimum of 2 x salary and rewards, provided by YuLife.
• Flexible working hours to support life admin as well as being able to work from home.
• Enhanced Private pension contributions, matched up to 5%
• We’re family friendly, with Parico company policies built to support you, in all stages of life.
• If you're relocating to join the team, we'll provide a contribution to help with your costs.

If you are interested in this exciting opportunity and meet the requirements, please submit your application today. At Parico, we believe a diverse workforce is a successful workforce. We actively work to empower balanced teams which represent ethnic minorities, people with disabilities, the LGBTQIA+ community, and all genders.