Senior Service Designer

Senior Service Designer - 6 months, Inside IR35 up to £480 a day

Milton Keynes / Hybrid working

Parity Group are delighted to partner with our client, a public sector organisation, who is looking to recruit a Senior Service Designer for a minimum 6-month period, this role will Hybrid working and based in Milton Keynes.

You will receive a daily rate of up to £480 a day and the contract will see you INSIDE IR35.

This role will lead the design of secure, scalable, and operationally robust services across a complex technology portfolio. The successful candidate will work closely with architects, service owners, and delivery teams to ensure services are designed to meet user needs while aligning with enterprise architecture, operational support models, and government security standards.

Key Responsibilities

• Lead the creation of end-to-end service designs across the full service lifecycle.
• Produce clear and reusable service design artefacts including service blueprints, customer journeys, and design specifications.
• Develop Service Design Packages (SDPs) to support transition into live operations.
• Define service models including SLAs, OLAs, and underpinning support agreements.
• Ensure services are secure, resilient, scalable, and cost-effective.
• Work collaboratively with Service Owners, Product Owners, Architects, and delivery teams to translate requirements into operational service designs.
• Participate in design governance and assurance reviews, presenting designs and incorporating feedback.
• Identify design risks and ensure traceability throughout the service lifecycle.
• Support operational readiness and service transition activities.
• Contribute to continuous service improvement using performance insights and user feedback.

Essential Skills & Experience

• Proven experience delivering end-to-end service design within complex IT environments.
• Strong understanding of IT service lifecycle management and ITSM frameworks, such as ITIL Certification.
• Experience producing Service Design Packages (SDPs) and operational service documentation.
• Ability to translate business, technical, and operational requirements into practical service designs.
• Experience collaborating with enterprise architecture teams and aligning with strategic technology objectives.
• Experience facilitating co-design workshops and stakeholder engagement sessions.
• Knowledge of UK government digital and security frameworks including standards from the Government Digital Service and National Cyber Security Centre.
• Experience working with secure or air-gapped platforms within government or regulated environments.

Desirable

• Membership of a professional body such as BCS, The Chartered Institute for IT or Institution of Engineering and Technology.
• Experience designing services within secure government environments
• Awareness of AI technologies supporting operational efficiency.

If this sounds like the role for you then do not hesitate to get in touch with me, Lynne Strang, for more information or simply click on the apply button.

Parity - Better Decisions: Better People

Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services.

We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position

At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)