Apprentice Business Administrator

Northern Skills are recruiting on behalf of Park Lane Surgery Stillington for a hardworking, teamplayer to join their team as a business administrator apprentice. The successful candidate will be responsible for undertaking a wide range of reception duties and the provision of general support to the whole practice team.

• Maintain and monitor the practice appointment system
• Process telephone calls for appointments, ensuring that patient is correctly triaged and signposted
• Answer incoming phone calls, transferring calls or dealing with the callers' request appropriately
• Send SMS messages to patients as appropriate, via AccuRx
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Code data on the clinical IT system
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients' healthcare records as necessary
• Direct requests for information, i.e., SAR, insurance / solicitors' letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Support administrative staff, providing cover during staff absences
• Complete opening and closing procedures in accordance with the duty rota
• To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
• Deputise and support during periods of absence
• Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training

Confidentiality:

• The organisation is committed to maintaining an outstanding confidential service
• Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care
• They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.
• It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service

Learning and development:

• The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role
• All staff will be required to partake in, and complete mandatory training as directed. If is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate
• The post holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences)
• You may be required to perform other related duties from time to time

This job description is not an exhaustive list of duties but is intended to indicate the main functions and responsibilities of the post.

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Non judgemental
• Patience

• Maths and English GCSE, grade 4 (Essential)