IT Support Technician

IT Support Technician | Oxford (Hybrid)

An exciting opportunity to join a world-class organisation at the cutting edge of high-performance technology infrastructure.

Are you an experienced IT Support Technician looking for a role that goes beyond the ordinary? We're recruiting on behalf of a global leader in the design and build of high-performance data centres — a fast-moving, technically innovative business with offices around the world and real scope for international travel.

Based in Oxford and operating on a hybrid model, this is a fantastic opportunity to develop your career within a genuinely dynamic industry alongside a talented, forward-thinking team.

The Role

As the first point of contact for all internal IT support, you'll play a vital role in keeping a high-performance organisation running smoothly. Your day-to-day will include:

• Installing, configuring, and maintaining software and hardware across computer and network systems
• Diagnosing and troubleshooting software and hardware issues with confidence and efficiency
• Repairing and replacing damaged components as needed
• Ensuring security across client and server machines through antivirus and firewall management
• Supporting colleagues when they encounter technical challenges
• Testing new hardware and software ahead of full-scale rollouts
• Maintaining accurate, up-to-date technical documentation

About You

You'll bring a solid IT foundation, a calm problem-solving approach, and genuine enthusiasm for technology. We're looking for:

• 2+ years' IT support experience in a professional environment
• Good working knowledge of IT applications and infrastructure
• Strong communication skills — you're comfortable engaging with people at all levels
• Organised, dependable, and a genuine team player
• Experience with SNMP, BACnet, or Modbus protocols is desirable but not essential
• Living within commuting distance of Oxford is advantageous for regular office visits

What's on Offer

This employer rewards its people well. You can expect:

• Competitive salary
• Pension scheme
• Performance bonuses
• 30 days' annual leave
• Hybrid working
• Opportunity to travel internationally