Help Desk Administrator

General

• Receiving inbound calls and emails and making frequent outbound calls C emails;
• Scheduling engineers to attend call outs and regularly updating them with their required jobs
• Generation and closure of scheduled work orders
• Overseeing job completion in respect of in-house engineering and sub- contractor services
• Updating in-house systems and informing external clients regularly of updates
• Managing the helpdesk inbox efficiently daily
• Constant liaison with engineers, subcontractors and clients via phone/email
• PPM asset management planning via our databases
• Respond quickly and effectively to client queries
• Raising jobs and purchase orders daily
• Always providing excellent customer service
• Completing various admin tasks as requested.

Requirements

• Worked in a familiar field
• Experienced working with CAFM (desirable)
• Great communicational skills

Offer

• Great working environment
• Up to £25,000
• Benefits package