Help Desk Coordinator

• You need a full driving licence; due to location of office

General

• Receiving inbound calls and emails and making frequent outbound calls and emails;
• Scheduling engineers to attend call outs and regularly updating them with their required jobs;
• Generation and closure of scheduled work orders, daily;
• Overseeing job completion in respect of in-house engineering and sub- contractor services;
• Updating in-house systems and informing external clients regularly of updates;
• Managing the helpdesk inbox efficiently daily;
• Constant liaison with engineers, subcontractors and clients via phone/email;
• PPM asset management planning via our databases;
• Respond quickly and effectively to client queries;
• Raising jobs and purchase orders daily;
• Always providing excellent customer service;
• Completing various admin tasks as requested.

Requirements

• Worked in a familiar field
• Experienced working with CRM System (CAFM is desirable)
• Great communicational skills

Offer

• Great working environment
• Up to £29k
• Benefits package