Technical Support Specialist
Job Title: Technical Support Specialist
Department: Technical Support
Location: UK (home-based with travel as required)
Working Hours: 37.5 hours per week
Reporting To: Technical Support Manager
Role Purpose
To provide high-quality technical support on building management and automation systems to partners and customers. The role focuses on troubleshooting, resolving technical issues, sharing knowledge, and supporting Sales and partners through technical expertise, training, and demonstrations.
Key Responsibilities
- Provide technical support via phone, remote access, and on-site visits
- Investigate, analyse, and resolve hardware and software issues
- Escalate complex cases to senior technical teams while maintaining ownership through to resolution
- Support technical training sessions, workshops, and partner enablement activities
- Contribute to documentation, knowledge sharing, and continuous improvement initiatives
- Support Sales with technical input, product demonstrations, and customer meetings
Essential
- Background in BMS / building automation systems (hardware and software)
- Strong troubleshooting and problem-solving skills
- Good IT skills (PCs, networks, Windows, Microsoft Office)
- Clear communication skills with a customer-focused approach
Desirable
- Knowledge of BACnet, Modbus, and M-Bus
- Exposure to cloud-based systems
- Experience delivering or supporting technical training
- Experience working for a vendor, manufacturer, or system integrator
Benefits
- Technical equipment for home office.
- Company car (professional and personal use).
- Company pension and health insurance.
- Mobile phone.
- And many more benefits