Google Workspace Administrator - Security-cleared

We are currently recruiting for an experienced Google Workspace to work a contract until the end of September this year for our client 1-2 days per week on-site in either Manchester, Bristol, or London.

Job description

• Reporting into the Cloud Operations Manager you will be a subject matter expert in Google Workspace in the Google Administration team that manages the Google Workspace range of applications for the organisation totalling 13,000 accounts.
• You will act as a primary escalation point for the service desk, as a Google liaison, and help the organisation to gain maximum benefit from the technology.
• You will help ensure that the Google Workspace environments are;
  • Securely configured
  • Updated accordingly
  • Well maintained and follow best practices
• You will be the Subject Matter Expert for all Google Workspace range of applications (Google Drive, Google Mail, etc.), and 3rd party cloud productivity suite tools such as AODocs.

Main Responsibilities

• Maintain regular contact with users to understand their needs and challenges and ensure continuous improvement of products and services
• Maintain and build the relationship with Google and our Google Partner
• Develop an effective partnership and act as an ambassador for Google Workspace, challenging the organisation and users where appropriate
• Support business change activities, focussing on technology impacts.
• Manage and triage incoming tickets for the Google team
• Provide Project Management for the various in-flight projects that involve the Google team
• Stay up to date with changes to Google Workspace, Google Cloud, and other products
• Act as Subject Matter Expert for escalation of Google related problems and changes from the service desk and business partners
• Promote the service desk as the go to function for technology and digital related change, or problem rectification, ensuring they are engaged early and solutions are determined with input from them
• Work with the Digital Records Management team in managing the AODocs document library
• Work with the Project Delivery team in the migration of data and email into and out of Google Workspace
• Work with the Security team, Freedom of Information and Subject Access Request team to provide relevant support
• Work with Cyber Security on the best practices for managing Google Workspace including but not limited to; authentication and authorisation (OAuth, SSO, Sharing Permissions, Service Accounts, etc), Data Loss Prevention, Trust Rules, etc
• Creating documentation for new and existing applications, processes, training materials, and service desk knowledge base articles.

It's essential that you have:

• Experience in working as third line support in a busy IT support function
• Experience in the delivery of complex projects from ideation to implementation
• Experience in data migrations and migration tools
• Deep understanding of messaging protocols and email security
• Experience in using Google Apps Manager commands (GAM)
• Experience managing SaaS based messaging platforms such as Google and Office 365
• Experience in managing a large Google Workspace domain including third party tools
• Experience with working as a business analyst to gather requirements and success criteria for project work
• Experience with running multiple (dozens) of projects simultaneously
• Experience with managing multiple DNS zone files
• Experience with implementing email security standards such as DKIM, SPF, DMARC, and MTA-STS
• Experience with, and confident in dealing with, senior stakeholders and VIPs.

It's desirable that you have:

• Understanding of legislation pertaining to public sector data and IT security
• Any experience with AD, MS Exchange and Sharepoint is highly beneficial
• Experience in managing and administering MS Sharepoint and Office 365
• A good understanding of Change Management Principles in relation to changing of messaging platform
• Experience with Asana and Jira
• Experience in document management systems.

Technical skills

• Google Workspace
• Troubleshooting
• Investigation
• Email Security Best Practices
• Application Integration
• Google Workspace Admin console
• GAM Commands
• Implementing Google Best Practices

If you feel you have the skills and experience needed for this role; please do apply now.

By applying for this job and submitting your CV to Parker Shaw, you acknowledge and give permission for us to pass it to an associate company for resourcing purposes. We outsource some of our resourcing calls to a trusted third-party company and they may call you to discuss this opportunity with you. They will then report back to us with the outcome of their conversation with you, where upon we will decide whether to submit your CV to the end client. Please be assured that the third-party company do not store or control any of your data, this is all done by ourselves (Parker Shaw).