- Hands on in leading the implementation project for MS Dynamics 365
- Experience in roll out in Multi- countries
- MS Certificates
Job Title: Dynamics 365 Implementation Lead
Location: Uxbridge, London (Hybrid)
Salary: £70,000–£75,000
Right to Work: Must hold UK settled status or a British passport
About the Role: We are looking for a
Dynamics 365 Implementation Lead for a global brand to lead the rollout of
Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our
EMEA and APAC businesses. You will play a key role in integrating CRM with existing systems, including
D365 F&O and Salesforce Commerce Cloud, and ensuring a seamless experience for both B2C and B2B customers. This is a
hands-on, strategic role where you will drive adoption, support teams, and continuously improve CRM processes. You will work with internal stakeholders, 20 countries, and external partners to deliver a scalable, user-focused CRM platform.
What You’ll Do: - Lead end-to-end CRM implementation projects, from planning to rollout and ongoing support
- Integrate Microsoft Dynamics 365 with ERP and eCommerce platforms
- Define, document, and optimise CRM processes, user journeys, and data flows
- Provide training, onboarding materials, and ongoing support to drive adoption
- Monitor CRM adoption, performance metrics, and user feedback for continuous improvement
- Ensure data integrity and compliance with regulations such as GDPR
- Support change management initiatives and internal communications
What We’re Looking For: - Proven experience implementing Microsoft Dynamics 365 Customer Service / Contact Centre
- Experience integrating CRM with ERP (D365 F&O) and eCommerce platforms (Salesforce Commerce Cloud preferred)
- Strong project management and stakeholder communication skills
- Understanding of CRM strategy, customer lifecycle management, and data governance
- Proactive, self-starting mentality with the ability to drive complex projects independently
- Bonus: Experience with Power Platform, Azure services, or customer analytics
Why Join : - Hybrid working with office-based days in Uxbridge
- Salary £70,000–£75,000
- 25 days holiday which increases with service
- Opportunity for international exposure with some travel across EMEA and APAC
- Work in a fast-moving, collaborative environment to shape the clients CRM strategy
Right to Work: Candidates must have
UK settled status or a British passport due to international travel requirements.
